.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionZendesk's people have one goal in mind: to make Customer Experience better. Our products help more than 125,000 global brands (AirBnb, Uber, JetBrains, Slack, among others) make their billions of customers happy, every day.Our team is responsible for developing tools and infrastructure needed through all phases of the ML model life cycle. From exploration and design to production deployment and maintenance. We are here to support ML teams in helping Customer Experience teams to achieve their best, by intelligently solving repetitive work, so they can shift their focus to solving more sophisticated problems.We are looking for a Staff Machine Learning Engineer to build the ML platform which provides robust infrastructure to transform models into products for our 145,000+ customers. The ideal candidate will have experience as a software engineer or MLOps engineer, a desire to work in ML/AI domain and a deep interest in developing complex systems and automating the simple ones.What you'll be doingBuild software to move machine learning from experiment to productionWork closely with Data Science, ML Engineers and Product teams to build ML platform and to increase ML adoption across ZendeskActively contribute to discussions about technical designs and standards.Champion initiatives to improve the scalability and robustness of our platformsDesign, prototype, and refine scalable infrastructureBuild really cool products with a great teamWhat you bring to the roleBasic Qualifications:At least 6 years building scalable and stable software applicationsProficiency in at least one of our core languages: PythonExperience with AWS infrastructureExperience or knowledge of Docker and KubernetesA self-managed and dedicated approach with the ability to work independently.Strong problem-solving capabilities as well as the flexibility (of working style) to deal with changing and conflicting priorities.Experience or knowledge of Infrastructure as Code tools (e.G. Terraform)Experience building and deploying machine learning models. Strong understanding of end-to-end machine learning pipelines and components.Familiarity with data engineering tools. E.G. SparkFamiliarity with AI/ML workflows and associated tooling. E.G. Sagemaker, ML Flow, MetaflowTech StackOur code is written in Python, Java, Scala and GoOur servers live in AWSOur team manages infrastructure using AWS CloudFormation, TerraformOur data is stored in S3, RDS MySQL, Redis, ElasticSearch, and Aurora and streamed through KafkaOur services are deployed to Kubernetes using DockerZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience
