TUI Business: CMO
Band: 4
Location (s): Portugal | Matosinhos | 4450-242 | Av. da Republica, 427, Sala 2.2 | OPO
Hours per week: 37.5 – 40
Type of contract: Permanent
An outstanding opportunity to help create and deliver the product vision for TUI's mobile-oriented customer strategy within the TUI App. Our customers now expect their holiday experience to be enhanced and simplified through innovative mobile products and services. Our success in this area will be determined by our ability to understand how our customers are using these mobile tools and leverage this insight to drive our decision making and strategy.
We have a well-established mobile team based throughout Europe, with team members based in London, Porto & Poland building and developing a mobile App experience for our 20 million global customers.
Please note the closing date for applications is: Sunday 17th December ABOUT THE JOB As a Product Owner in TUI's Mobile App product team, you'll help to enhance our TUI mobile app to increase customer satisfaction, commercial performance and speed to market. You'll:
Work closely with the Product Manager to develop, refine and prioritise the product backlog for an area of the app. Translate high-level product roadmap into achievable product backlog items. Drive the design, development & delivery of best-in-class app search & book flows to enable the app to drive increased revenue. Ensure buy-in and alignment with markets and App Commercial & Marketing. Work with stakeholders from markets & service centres to define core service scenarios that'd work well in the app. Drive the design & development of advanced merchandising and engaging content features to maintain customer interest & usage, and to help people move from upper funnel towards booking. Drive feature delivery through one or more scrum teams and other delivery partners both inside & outside TUI. Collaborate with UX & UI designers, Developers, and QAs to develop best-in-class user journeys & designs. Compose User Epics, User Stories & Acceptance Criteria to a high standard. Take personal ownership of relevant KPIs and ensure that all developments are aligned to drive performance and have clear metrics, tracking mechanisms and targets. Ensure existing capabilities are monitored and follow a plan for research and/or testing supporting continuous improvement to drive up ongoing performance. ABOUT YOU Experience working using agile methodologies in digital product development Experience managing digital product life cycles end to end Experience writing detailed User Stories, Acceptance Criteria, etc. Experience working with and developing consumer-facing digital technologies, such as websites and/or apps, ideally in a travel, retail or equivalent environment Exceptional product ownership skills, the go-to expert for product areas, managing and maintaining a product backlog that delivers value for customers and is aligned with the Product Roadmap Exceptional user story writing, able to articulate clearly and precisely what is required, and think through both happy and unhappy paths in detail Strong stakeholder engagement, able to develop trusted working relationships across business boundaries Strong communications and influencing skills, able to analyse and communicate technical concepts to create practical solutions and influence decisions ABOUT OUROFFER Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams. Fantastic holiday benefits including discounts, special offers Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial Development and career opportunities: We offer a wide range of digitaltraining and international career opportunities. Additional benefits relevant to the local market that you'll be based in We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.
