IT-Projektmanagement, Datenmigrationen, CRM, IT, Cloud Computing IT Project Manager Customer Success (m/f/d) Full-time, permanent Location Aachen Customer Success 52068 Aachen As IT Project Manager Customer Success (m/f/d), you will manage the individual setup for new customers and users of the onOffice CRM system - from data integration and customization to user training. onOffice is digitizing the real estate industry with leading cloud-based software for real estate agents. Around 5,000 companies with approx. 35,000 users use it to successfully organize their customer relationships, real estate properties and daily business processes - and new users are constantly being added. In the Customer Success Team, you will organize the successful launch of our software. Together with our specialist departments, you will ensure a smooth launch while keeping an eye on budget, time and quality. Customer consulting IT project management Data migration CRM software Websites Onboarding Delivery Complaint Management Your tasks Coordinate the software implementation with your customers in their onboarding phase with our software Define the project goals, set the relevant milestones and evaluate the project results Organize individual changes and adjustments for your customers Carry out independent training for new users Optimize our processes and workflows together with the Customer Success Team Your profile With a commercial apprenticeship, a degree in business administration or similar, you have good qualifications, but we also welcome career changers Thanks to your experience, you are confident in dealing with customers and your affinity for IT topics allows you to quickly familiarize yourself with our products and processes With your open-minded nature, you easily establish a common level of communication We are an international company and communicate in English as well as German How we work Getting started made easy During your induction, a mentor and a well-coordinated team are at your side to answer questions quickly and competently Stay on the ball Nothing develops as fast as IT, we support your professional and personal qualification Career changers welcome We welcome people who bring a wide range of experience and who want to get to know and understand our software from A-Z Work flexibly Flexitime, hybrid and remote arrangements as well as our shared desk system allow you to work flexibly in your team Open to new perspectives Take yourself and our systems to the next level with your ideas Real teamwork Teamwork, even across departments, is the great common denominator of onOffice Very good working atmosphere We celebrate our successes - also online. Team events and excursions bring our team together Individual benefits Benefit from attractive discounts on fitness and leisure activities and a company pension scheme Ask Anika Questions about this job or the application will be answered by Anika Hüdepohl Junior Human Resource Manager Phone: +49 (0)241 44 686-138 Your application Aroused interest? We look forward to receiving your application, so that we can get to know each other personally. ****** onFriends - onGrowing - onOffice A uniquely friendly team digitizes the real estate industry. We have been an independent, owner-managed company since 2001 and today offer leading CRM software as well as websites, online marketing, consulting and support for real estate companies in Europe. Over 35,000 users at eight international locations and around 350 colleagues benefit from this every day. And we continue to grow - together with people who share our team spirit. careers.onoffice.com
