German-Speaking Account Manager with EnglishDo you want to live a rewarding career, on behalf of the world's most exciting travel community? Join our multicultural team and make a real impact on our client's business every day. We're bringing on board a Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.
What you'll be doing at Webhelp As a German-Speaking Account Manager, you will:
Independently handle and upkeep the current accounts of debtors from German-speaking countries Engage in correspondence with our global clients to ensure effective communication and relationship-building. Reach out to customers through phone or written communication to address uncertainties related to unpaid invoices and facilitate resolutions. Record and document all discussions and agreements within the designated system to maintain a comprehensive and organized record. Propose and negotiate payment terms and installment agreements tailored to the specific customer portfolio assigned to you. Actively contribute your insights, ideas, and experiences to enhance the overall effectiveness of the team and processes. We'll be a great match if you: Have a high level in German (oral and written) and fluent in English (B2) Have a background in commercial education, Have an aptitude for working with numerical data. Thriving in a small team setting, where independence is valued, Demonstrate an affinity for effective communication through phone calls, showcasing persuasive abilities and the knack for succinctly conveying key points in conversations, Have a strong focus on customer satisfaction, service excellence, and achieving tangible results. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
What we offer you: Strong compensation package (14 monthly payments per year) Monthly meal allowance paid in voucher card (net) Personal and career development programs and mentoring to develop skills Possibility to participate in a growing multicultural ProjectWork in a diverse environment with people from over 75 nationalitiesBenefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more! We promote inter-company mobility to work at any of our sites around the world Workplace: Office in Lisbon, Portugal Who we are Webhelpis a French multinational BPO company that is making business more human for the world's most exciting brands.Bychoosing Webhelp,you will be part of a community of over 120,000 game-changers from more than 140 locations in 60 countries.
Join us atWebhelpand you will have the opportunity to be part of a multicultural team, a fast-pacedenvironment,and a diverse pool of engaging projects for some of the most progressive B2C and B2B brands worldwide.
If this sounds like you, join us! Webhelp is an equal-opportunity employer.
Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
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