YOUR POSITION AND LIFE AT HENNER Your position is based in Lisbon. We are recruiting within our entity 1 french speaking Client Services Officer to meet our growth challenges. You are the privileged contact of our insureds : - You will advise and assist them whatever channel they choose: telephone, e-mail or mail and you will manage the payment of their benefits, - You actively contribute to their satisfaction through the quality of the response provided, the quality of processing and your contribution to the achievement of our site's performance indicators. You manage calls from our beneficiaries and health professionals : - You inform and advise our clients on the coverage they have taken out, - You accompany them on a daily basis in their care. You carry out the administrative management : - management of the contract life: registration and cancellation of contracts, collection of contributions, - management of health benefits: recording of reimbursements, preparation of estimates, issuing of reimbursements, etc. in accordance with internal procedures, - management of updates and modifications to files (contract, address, bank details, etc.). You manage customer relations : - You will provide information to policyholders on their contract coverage, reimbursements and all aspects related to the life of the contract (subscription, amendments, cancellations, contributions, etc.), mainly by telephone and/or e-mail, - You advise them and answer all their requests as well as those of health professionals. There is no prospecting or selling involved in your job. By joining our teams, you will benefit from training in Lisbon, full support in our businesses and tools, and local management. Your job is not routine, you occupy a position with great versatility and prospects for development. YOUR HUMAN AND PROFESSIONAL QUALITIES FOR THIS POSITION You have a bachelor's degree, with or without experience in insurance... but your personality interests us just as much. You appreciate teamwork and you have excellent interpersonal skills. You are a good listener and you have a sense of customer service. You are dynamic and enthusiastic in your work. You are methodical and demonstrate rigor, organization and reactivity on a daily basis. You are concerned with achieving the objectives set: processing quality, volumes, deadlines. You must be bilingual in French in order to carry out your missions. In short, you are someone who can be counted on and who also likes to be able to count on a respectful and supportive work environment.
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