Dutch-Speaking Customer Service Representative With English Proficiency - Onsite, Lisbon, Portugal

Job Advertisement: Dutch-Speaking Customer Service Representative with English Proficiency Location: Onsite, Lisbon, Portugal Company Overview: Join our dedicated team as a Customer Service Representative and become an integral part of providing exceptional support to our Dutch-speaking customers. We are a leading company committed to delivering top-notch service and satisfaction to our clients. As a Customer Service Representative, you will have the opportunity to make a positive impact while working in a supportive and collaborative environment. Job Description: We are seeking a Dutch-speaking Customer Service Representative with proficiency in English to join our team. As a Customer Service Representative, you will be responsible for providing assistance and resolving inquiries from our Dutch-speaking customers via various communication channels. This role requires excellent communication skills, strong problem-solving abilities, and a passion for delivering outstanding customer service. Responsibilities: • Respond to customer inquiries and provide support via phone, email, and live chat in Dutch and English. • Assist customers with product-related questions, order inquiries, billing issues, and other concerns. • Resolve customer complaints and escalate complex issues to the appropriate departments when necessary. • Process orders, returns, and exchanges accurately and efficiently. • Maintain accurate records of customer interactions and transactions in the company database. Requirements: • Fluent in Dutch and proficient in English, both written and spoken, with excellent grammar and communication skills. • Previous experience in customer service or a related field is preferred but not required. • Strong problem-solving skills and the ability to handle difficult situations with professionalism and empathy. • Ability to multitask and prioritize tasks effectively in a fast-paced environment. • Customer-focused mindset with a commitment to delivering exceptional service. Benefits: • Competitive salary and benefits package. • Opportunities for career growth and advancement within the company. • Comprehensive training and ongoing support to help you succeed in your role. • Collaborative and inclusive work environment with a focus on teamwork and professional development. • Make a difference by providing outstanding support to our valued customers. If you are fluent in Dutch, proficient in English, and passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity! Please submit your resume and a brief cover letter outlining your relevant experience and why you are interested in this position. We look forward to hearing from you!