Dutch Customer Support - Remote

At Intelcia, a successful global player for 20 years, we ensure the conditions to attract, welcome and develop talent in a culture of membership, positive, and inspiring continuous progress!
Are you living in the Algarve, Porto or Braga and looking for remote work? Or, do you live in Lisbon and prefer to work with the team in the office?
We have what you are looking for!
So, what are we looking for?
*Dutch speakers with good commands in English!*
*Your mission:*
- With the tools acquired during our initial training, you will be in charge of Handling customer requests by answering incoming calls.
- Answer to customer requests in an effective and timely way, ensuring a high-quality service is provided.
- Providing product and tool support to improve customers' experience.
- Administrative tasks: documentation management and database updating.
*Your profile:*
- Dutch fluent or bilingual with good commands in English;
- Computer literacy (easily browse different software programs in parallel);
- Previous experience in customer service is a plus.
- Excellent communication skills (you are comfortable communicating with customers using several channels).
- Ability to multi-task by working independently, while being a team player.
*Our Offer:*
- A corporate culture, based on management with values and human DNA.
- Initial paid training and employment contract.
- Health insurance after 6 months in the company.
- Attractive and motivating salary and bonuses (basic salary + meal basket + performance bonus).
*Residence in Portugal required.*
Job Types: Full-time, Contract