Digital Customer Collaboration Lead - Sales (M/F/D).

Req ID Ponte de Lima, Portugal We are looking for a new colleague to strengthen our Sales Systems & Processes team in Ponte de Lima, Portugal Main accountabilities, responsibilities and deliverables • Lead external electronic customer communication in terms of customer portals & systems (portal management)• Governance function for account teams and customer portal experts with respect to tools, systems, procedures and solutions• Worldwide support of internal colleagues in handling access to external customer portals/systems • Manage external user access management in customer systems (creating, changing and deactivating access rights of ZF employees)• Lead the initialization of new customer requirements, terms and conditions (e.g. by Customer Account teams, Legal, IT) to ensure IT-, data- & information-security and protect intellectual property • Drive communication & negotiation towards the customer• Constant monitoring of trends & changes in customer portals, develop solutions & adapt procedures Required skills and experience / main competencies • Bachelor's degree with at least 3 years working experience in similar area• Professional experience in the field of customer support, customer service or portal management• Strong service orientation and good coordination skills• Profound business acumen & self-motivation• Customer-oriented way of thinking and profound communication & negotiation skills• Ability to work in an international team & cultural awareness• Fluent in English; French/Spanish/Italian/German would be a plus Why you should choose Passive Safety Systems? • You will work in a varied, innovative work environment, in an International team;• Full of challenges and high-level professional activities;• Competitive compensation and benefits;• Continuous learning opportunities;• Flexible working hours.