Customer Support Representative - U4B - French Speaker

About the RoleThe Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth. Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support!What You Will Do Provide high-quality virtual customer support through ticket systems (chat and email) and possibly phoneEnsure low to medium-complexity customer issues are resolved using proceduresEnsure high customer satisfaction and demonstrate empathy while solving customer concernsMay perform root cause analysis and present findingsWork on a line of business that has low ambiguity, is stable, with well-documented proceduresBasic QualificationsAt least 6 months of experience in retail, hospitality, or customer service in person or contact center environmentComfortable operating in multiple modalitiesFrench proficiency is requiredFluent in EnglishBonus pointsB2B experience is nice to have