Customer Support Representative For Technology Company (German Speaker)

Become a Customer Support Representative for an international Technology Company. Join a dynamic team and embark on a rewarding journey in the heart of Portugal's vibrant capital Lisbon, shaping the future of technology support.
TasksProviding accurate and detailed information about the company's products, features, and specifications.Managing and responding to customer requests through phone and email.Assisting customers with product setup, troubleshooting, and usage guidance.Processing customer orders, returns, and exchanges.Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.RequirementsA native-level proficiency in German and a minimum B2 level of EnglishA valid Portuguese work permit (required)Living in or willing to relocate to Lisbon for an international career and life experienceKeeping up-to-date with social media trends and practicesResilience to sensitive content, demonstrating emotional maturity and professional detachmentMotivation and commitment to perform the assigned tasks effectivelyExcitement about intercultural communication and embracing the expatriate lifestyleBenefitsType of contract: Unfixed term contract, 30 days probation periodWorking hours: full time (40h/week) Monday- Sunday 8:00-20:00 Salary conditions: 1,450 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full monthHealth insurance after 6 months Paid professional trainingEmployee discountsFun and engaging company-wide initiativesExcellent work cultureFor international candidates:Reimbursement of your initial flight expenses after 3 months
Up to 400 € for accommodation/ months for first 4 months Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodationYour future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

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