Customer Success Manager

Our client's mission is to transform the way we shop. A seamless shopping experience in an automatically functioning store, with no waiting in line, and the right product at the right place. Their dedicated team and their ever-growing artificial intelligence engine will help get them there. Our client's looking for someone to open the portuguese market. You will have to work on a daily basis with their customers, understand their processes, their needs and suggest the best way for them to use our client's technology. You will also play a key role in deployment of the technology in new stores. You will... Serve as the day-to-day face of Portugal (and possibly some additional EMEA) accounts to deliver value, discover account growth opportunities and ultimately retain business.50% Customer success & 50% Account managementOnboard and educate customers about our client's productProduce and conduct Executive Reviews, engaging with client counterparts at various levels of the organizationAnalyze and monitor data related to account performance, anticipating customer needs and developing solutionManage a team of Customer success representatives + store operations that will be ensuring a good commitment from stores all over the countryIdentify new strategies that can convert and motivate the client to move to a deployment fasterOversee the on-boarding of new high potential accounts and ensure their successful implementationProvide product feedback to the team on client feature requestsCoordinate technical support on operational and functional issuesRequirements 3+ years experience in a similar position ideally in the retail industry Ability to quickly understand a company's processesStrong prioritization and multitasking skillsFluent in Portuguese and English, with excellent verbal and written skillsExcellent client contact skills, ability to remain calm and composed when dealing with tough customer situations#J-18808-Ljbffr