Are you interested in working in one of the biggest consumption branches worldwide? Are you dreaming of the Mad Men's office environment? Phillip Morris is looking for you to join their international team in Lisbon!
Your responsibilities and impact as a Customer Service Agent will be:
In this role, you will be in charge of providing support and advice to the customer in regard to the brand's tobacco products.
Answering incoming queries from customers via phone, email, and chatIdentifying issues and providing solutionsEnsuring a high level of customer satisfactionRecording data in the CRM systemProviding ad-hoc supportBeing a team player and participating in the success of the team and projectSkills, qualifications, and interests you need to succeed in this role: A native level of French and at least a B1 level of EnglishKnowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative, and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit (required).What's in it for you? Type of contract: yearly contract, renewableWorking hours: full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)Salary conditions :Including free accommodation (shared flat, all bills included): 1040€ gross/monthExcluding accommodation: 1240€ gross/monthFor international candidates:Reimbursement of your initial flight expensesAirport pick upYearly two-way flight ticket back to your home country (within the EU)Help with paperwork, opening bank account, etc. upon your arrivalPrivate health insurance included from the first day of contract signatureFree Portuguese lessons, cooking classes, sports activities, and social events organized by the companyYour Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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