Our Operations & Services Line is looking for an Business Process Lead. Belonging to Quality Department plays a crucial role in ensuring that processes within the organization are well-documented, streamlined, and optimized to meet quality standards and customer requirements increasing clarity and effectiveness in the business lines connected with Operations and Services. She/He will have the following responsibilities:• Work on process identification, first identifying all relevant processes within the Business lines concerned and related support areas. Those process may evolve within PDCA cycle.• Mapping Current Processes and work closely with team members to map out existing processes using various techniques. • Ensure Gathering Stakeholder input to maintain processes up to date: Collaborates with stakeholders across different departments to gather input on current processes.• Perform process analysis in the current mapped processes to identify bottlenecks, redundancies, and opportunities for streamlining.• Analyzing the processes to work on standardizing procedures and documenting best practices. • Process Improvement Initiatives, based on the analysis, leads initiatives to improve existing processes. • Training and Communication to ensure that team members are trained on new processes and procedures. • Monitoring and Measurement to establishes metrics and key performance indicators (KPIs) to monitor the effectiveness of the revised processes. QUALIFICATIONS:The ideal candidate will have/ be:• Master's in engineering.• +2 years of experience in quality systems roles linked with process mapping (in renewables energy sector is plus).• Proficient in MS Office, MS Sharepoint environment and generic Quality tools. • Experience in Process management mapping framework and design tools is highly valuable. • English proficiency (mandatory)• Training in in Quality Iso Management Systems such as ISO 9001: 2015.• Training and experience as internal auditor.• Availability to travel abroad for limited periods and on short notice.KEY SKILLS:• Excellent communication (oral and written).• Well-organized and reliable.• An analytical mind with strong business acumen.• Customer-oriented approach.• Good time-management skills.• Good Team player skills. • Critical-thinker and problem-solver.• Responsibility.
