At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let's fuse creativity with technology together and build innovative solutions that actively change things for the better.Job Description Maintain narrow relationships of cooperation with other entities and teams of the Infrastructure departmentProvide operational maintenance and administration of the platform of the OCM team (SharePoint 2013, SharePoint 2016, SharePoint online, RightFax, Power Apps and Power Automate) and its related monitoring components (Zabbix);Perform technical design of new infrastructure or technical products . In conjunction with the Architects, contribute to the realization of POC and prototypes;Ensure the resolution of Level 2 and 3 user incidents on all O365 and OnPrem SharePoint;Provide level 3 expertise on complex operational incidents and perform diagnostics to identify the causes of malfunctions and propose corrections and workarounds;Escalate to vendors like Microsoft, Trend Micro, etc, major incidents;Coordinate and test the change management process to configure new SharePoint applications on the M365 tenant (scripting customizations);Provide operational reporting's based on Power BI;Automate operational tasks with Powershell, Power Automate and PowerApps;Migrate SharePoint onprem sites to Office 365;Define and implement the rules for good management and usability of systems or products and qualify them from a technical point of view;Contribute to the execution of capacity planning actions or even ensure responsibility for them on delegation of its manager;Propose solutions to improve system performance;Ensure proper product implementation to achieve the right level of service quality consistent with the Service Agreement (SLA) requirements of their area of responsibility;Ensure expertise in his field, propose and manage developments in line with functional or technical needs by:performing technology watch on productsparticipating in studies or evolutions in the general technical architecture and in the qualification of IT platformsinterface with experts in other fields.verifying the application of standards (IT security, quality, etc.), and possibly involved in the selection of suppliersQualifications Main Technical Requirements:Degree in Computer Science, Information Systems or similar;Relevant experience in a similar role (ideally 5-8 years);Experience and interest for the administration activity;Solid knowledge of Microsoft technologies and applications;Solid knowledge of Sharegate; MS Graph and Sharepoint API;Excellent knowledge of Collaboration platforms (SharePoint, Teams, PowerPlatform);Excellent knowledge of PowerShell or other scripting languages.Good knowledge of Zabbix or other monitoring tools;Good knowledge of networking concepts (firewall, load balancers).Other Requirements:Good level of English (B2 -mandatory);Good level of French (A2 – big plus);Good communication skills (oral and written);Good organizational, analytical and problem-solving skills;Autonomous, while capable of working within a team;Fast and adaptable learner;Client Focus.Additional Information Devoteam Group works for equal opportunities, promoting its employees based on merit, and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism, and excellence of our organization. All of our vacancies are open to people with disabilities.Response, restoration, and resolution of technical issues on customersEnsure that the customer issues are restored in a timely manner according to the specified SLAsEnsure every customer reported issue is properly documentedTicketing systems for tracking purposes and learning opportunitiesMeasure and act upon the service metrics, thresholds, and key performance indicators used to govern the ticket resolution processUse and apply Technical Support processes, policies & tools documentation and contribute to their continuous improvementDirect involvement with the customer success, product, and engineering teamsBanking Sector |Application Support - Lisboa (Hybrid) Lisboa . Portugal | #Application Support Developer Determining hardware and software solutions.Resolving technological problems.Diagnosis and correction of flaws.Resolving network problems.Installation and configuration of hardware and software.Interviewing clients to swiftly determine the source of their problem.Giving customers fast and accurate feedback.Participate in change management , which involves collaborating with different teams.Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms.Adaptable and flexible attitude, capable of performing well under pressure.Commitment to a continuous improvement culture.Keep documentation up to date: document the components and operations of the applications.Control load capacity for the applications;Contribute consistently to the continuous automation and improvement of existing procedures;Work closely with the development teams on defining the architecture of new applications, according to the infrastructure standards;Manage backup data and ensure regular restoring tests.Automotive Sector | C++ Developer | Lisboa Lisboa . Portugal | #Application Support Developer We are looking for C++ developers for a project in the Automotive sector.Be part of the exciting car software development project where you will have the chance to shape the future of mobility. Work at the heart of automotive technology, developing cutting-edge operating systems and innovative applications for modern vehicles.#J-18808-Ljbffr
