.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionWho we're looking forOur Professional Services Team is made up of consulting professionals; Solution Architects, Engagement Managers, Functional Consultants, Technical Architects and Product Trainers. Our team works together to scope customer requirements, design solutions and then implement solutions that make our customers more successful.In this role you'll work with some amazing customers to gather business requirements, document functional and technical recommendations and define, document and execute technical solutions. You will work hand-in-hand with a Zendesk Engagement Manager, who is responsible for the project and customer deliverables holistically.What you'll be doingParticipate in Learn Workshops, documenting requirementsRun Technical Workshops, documenting requirementsCreate Functional and Technical Design Documents based on requirementsConfigure Zendesk based on the agreed Functional Design DocumentBuild technical solutions based on the Technical Document DocumentCreate custom reports using GoodData (Insights) based on customer requirementsEngage in multiple projects concurrentlyMaintain technical product expertise across the entire Zendesk product suiteKeep up to date with web development and customer experience best practicesWhat you bring to the roleBachelor's degree or minimum 3+ years technical consulting experienceExperience working on medium to low complex customer engagementsExperience with various architectures (Web, Enterprise, SaaS) and methodologiesExperience with JavaScript and HTML/CSSExperience with RESTful and JSON APIExperience with SSO and telephony solutionsExperience with creation of UI designsGood understanding of Project Management and Business Analysis fundamentalsGood understanding of support processes and infrastructureExcellent instincts and ability to interface at a senior level with easeExcellent communication, interpersonal skills, and eloquent writing skillsPassionate about customer service and how it can transform businessesStrong organizational skills and the ability to multitaskBe accountable for billable utilization targetsAbility to deliver consulting onsite and remoteMinimal domestic / international travelNice to Have:Familiarity with a backend programming language (Ruby, Python, Java, C#, etc)Familiarity with a frontend programming language/framework (Javascript, React, Vue, JQuery, etc)Familiarity with AWS and/or AWS CertificationWhere We Work:Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration while also giving you flexibility to work remotely for part of the week
