Advisor for the Customer Delight Team (German market) in Lisbon Would you like to work in the stunning capital city of Portugal? Apply to this job offer and make your move to one of the most charismatic and vibrant cities of Europe! German-speaking Customer Service Advisor in Lisbon Take your career to new heights and join a dynamic team in Lisbon. Empower your digital skills and gain a privileged know-how working for a world famous social network. About the Company: Welcome to one of the five most frequently visited websites in the world, published in 2004. They have reinvented social interaction, giving people the power to bring the world closer through apps and services. Their global teams are constantly interacting, solving problems, and working together to build community. Your Profile: - Fluent in German and proficient in English. - You are able to work from Monday to Sunday. - You are happy to work in shifts (you will be assigned a daily working time of 8 hours with a break of one hour and you will be informed of your work schedule in advance). - You have excellent communication skills. - Customer oriented. - Active listening skills. ? Your responsibilities: - Provide first-class customer support to help business clients make the best possible use of their marketing presence on the social network. - Process inquiries from new and existing customers by phone, email and live chat. - Outbound calls with customers who have previously contacted the platform via other channels like chat or email. - Offer customer solutions thanks to your product knowledge. - Advise, train and support the customer before and after the purchase of company services on Social Media and WhatsApp. - Solve technical problems like advertising, technical errors, and questions. - Process payments and billing issues. Benefits: - Fixed-term, renewable contract with initial duration of 12 months (possibility of permanent employment after 24 months). - Paid training. - Full-time position in a multinational company. - Holiday and Christmas bonuses. - 22 Portuguese public holidays. - Work in a modern office near plenty of public transport. - Private health insurance. - Relocation package: - Airport pick-up. - Administrative support for your integration in Portugal - Flight reimbursement. - Free annual flight home. - Accommodation. - Free Portuguese language courses, water sports activities, soft trekking and much more. If you like new technologies, and you are open to learning everything about online advertising, apply now and join this leading tech company. A motivated and multilingual Lisbon team is waiting for you!
