Vice President, Software Engineering

.Job DescriptionZendesk is seeking a VP of Engineering to lead Customer Reporting and Analytics. This position will be responsible for our customer-facing analytics platform and reporting, including but not limited to Zendesk Explore and real-time analytics along with other customer-facing reporting features. This is a highly technical and strategic role. A successful candidate will have an extensive background in analytics systems including OLAP and RDBMS technologies at scale, ETL, front-end UX development, and data modeling. This includes both custom and third party systems and technologies.This is a global position. You will need to be comfortable working across different geographies with your engineering and product development counterparts, along with building strong relationships with your business partners across the larger organization. Globally, Zendesk is a geographically distributed organization, spread across AMER, EMEA, and APAC with multiple offices in each region. A successful candidate will have had experience working with multiple teams in a global and culturally diverse organization. Previous experience working abroad is a desired qualification, given the requirement for travel to different office locations. A strong background and presence in diversity, equity and inclusion is a must-have for this position. We believe in leading by example and it starts with senior leadership.At Zendesk, a VP of Engineering owns software development for one or more business units and/or large functional areas. This includes the full software development lifecycle, along with production operations. Given the scale of analytics and reporting systems at Zendesk, a solid understanding of cloud-based cost optimization and usage will be imperative in ensuring we can meet the demand for business growth, new data sets, additional reporting functionality, and operational effectiveness within a well-defined budget.As well as being able to manage, develop and support experienced engineering staff, you'll also be an active influencer in technical and product discussions, along with strategic planning and direction technical, product, and organizational. Being able to set clear goals/OKRs and contribute constructively to these discussions are key to ensuring your success in this position.The role is located in Dublin, Ireland. International relocation is available