-03-25 Full time Contrato direto com o cliente We are recruiting for the Shared Services Center of a multinational, leader in the global food retail sector: Nestlé Business Services.A Consumer Engagement Services Veterinary Assistant will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions and guiding product users through features and functionalities as per standard procedure, and also be the ambassador for our brands and products. A Day in the life of...Respond to customer queries phone and written channels in a timely and accurate way Provide and clarify information to the Nestlé clients regarding the nutrition of the Nestlé goods for animals Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers' petsFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specific guidelinesInform customers about new product, functionalities and campaigns, if any Gather consumers' feedback and complete a FAQ database and a knowledge-based documentsBuild a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision makingEnsures Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely mannerRedirect consumers questions to appropriate stakeholders in case of impossibility in providing an answerWhat will make you successfulFluent Written and Spoken in FrenchIntermediate Written and Spoken Knowledge on EnglishBachelor's degree on Veterinary Medicine, Biology, Food science, or similar1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer RelationsPets' nutrition and behavior knowledge (steps for pet)You have a first experience in customer relations Excellent communication and problem-solving skillsCapable of Multi-tasking and being autonomous while working remotelyAttention to details, flexible and willing to learn new ways of work and technologiesAvailability to work fully remote on rotative shifts between Monday to Saturday, 8am to 9pm (40h/week)We offer:Direct contract with Nestlé Business Services.Competitive salary and annual bonus according to your performance.Flex Benefits - you can chose what benefit is more suitable to you.Remote work schedule - must live in Portugal.Career progression and possibilities for International Career.Initial and continuing training.We're waiting for you!Candidates should obtain more information about our privacy and data management policy in /politica-de-privacidade/. Industrias Alimentares e das Bebidas Atendimento ao Cliente (Customer Services) Oeiras - Lisboa A empresa está autorizada a exercer a atividade de trabalho temporário pelo Alvará /15 emitido em 1 de Setembro de pelo Presidente do Conselho Diretivo do Instituto de Emprego e Formação Profissional.O exercício da atividade de recrutamento e seleção está devidamente autorizada pelo Instituto de Emprego e Formação Profissional, constando do Registo Nacional de Agências, previsto no artº 19º do DL /, de 25 de Setembro, com as respetivas alterações. Os candidatos devem ler a Política de Privacidade no nosso web site
