Care to Beauty is your one stop shop for all things beauty from everyday essentials, to all pharmacy and luxury cosmetics, we have it all. Our commitment is to provide our customers with quick and easy access to all cosmetic brands at the best prices, focusing on premium customer support, advising and helping to find the right products, and shipping them safely and quickly, directly to their homes. All Cosmetics At Your Fingertips We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection that caters to every beauty enthusiast's needs. The Role Join Care to Beauty as a UX/UI Designer and be at the forefront of our website's user experience and design enhancement. Your role is pivotal in creating an inviting and user-friendly online presence, aiming for a seamless browsing and shopping experience for our customers. This is your chance to make a direct impact on our digital interface and enhance customer satisfaction. Responsibilities Collaborate closely with our data team for ongoing monitoring and measurement, ensuring an effective blend of data analysis and user-centric design. Lead UX research initiatives, crafting a strategic UX research plan that delves into user profiles, needs, frustrations, and preferences. Facilitate brainstorming sessions to determine key UX research metrics and methodologies. Design wireframes, navigation flows, and regularly update the site's design system. Conduct usability testing to identify errors and gather user feedback. Formulate a Customer Satisfaction (CSAT) strategy based on website feedback, and create a system for stakeholder error reporting in collaboration with the design and IT teams. Ensure the UX/UI integrity of various website campaigns and functionalities, overseeing the launch of landing pages and components, and making adjustments based on real-time feedback. Requirements Minimum of 5 years of relevant work experience in UX/UI Designer, particularly in a website or e-commerce setting. Strong understanding and skill in design systems and UI/UX principles. Proficiency in UX research, wireframing, and usability testing. Proficiency in Figma. Skilled in relevant design and prototyping tools. Competence in analyzing both qualitative and quantitative user data. Excellent communication, collaboration, and training abilities. Brownie Points: Experience in the beauty and cosmetics industry. Familiarity with CSAT and other customer feedback tools. Experience in training and supporting non-technical teams. So, if you're up for a role that's as satisfying as a five-star review and as exciting as a world tour, this might just be the gig for you. Apply now!
