At TUI we're ambitious to become the leader in digital sales within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
This a great opportunity to join a team of innovative and passionate people and as a UX Research Lead you will be providing key insight into our customers, products and competitors, to enable the wider Digital Experience and Digital Products teams to deliver best-in-class user experience solutions across our wide range of holiday products including beach holidays, flight only, hotel only, cruises, tours and more!
Your insight will help us give our customers the inspiration they need to find and easily book their dream holiday. To do this you'll be liaising with a variety of people – including customers, research and insights colleagues and data analysts.
Please note the closing date for applications is Sunday 3rd March ABOUT THE JOB
As the UX Research Lead, you'll be working as part of a team responsible for delivering customer insight across our apps and multi-national markets. You'll be identifying the things that drive customers to book their holidays with us and providing insight into how well new concepts and designs are received, through formative and summative usability testing, and liaising with our analysts to understand issues and opportunities with the live sites. You'll also be seeking examples of good practice from across the web and app market to help us improve further and make sure we stay ahead of our competitors.
Once the design process is underway, you'll be usability testing with concepts and prototypes to make sure we decide on the best options; and then once we have higher-fidelity prototypes, testing again to make sure the fine details are right. For all insight you gather, you'll capture, report and share it appropriately with the relevant teams to make sure it can be understood, prioritised and actioned.
Your knowledge and experience will enable you to manage your own research activity independently and proactively, and your collaboration with others. For example, in working with the UX Designers in the team – supporting them with testing they perform themselves, by sharing your knowledge of good practice, reviewing scripts, etc. And with the Digital Insights team to allow you to provide rounded feedback that achieves maximum impact!
You'll also be using your experience to influence the research processes and tools (eg producing journey maps and leading persona generation) and take on broader and more high-profile research activities.
Usability testing skills are paramount to this role – you'll need to be able to demonstrate proficiency in planning, scripting, moderating and reporting. Also, you'll identify key areas to focus on, ideally with suggestions from your experience about how to do this! The testing will be a combination of in-house sessions in our in-house testing lab, remote unmoderated tests using a third-party tool and guerrilla testing. As you'd expect, oral and written communication skills are also a key part of this role, as you'll be wanting to share your findings with the whole team. You'll also need to be able to get up to speed quickly, to understand the needs of our customers, market differences and the objectives of the business.
ABOUT YOU An enthusiastic UX Research Lead, ideally with a background in User Centred Design and knowledge of Agile processes Significant experience performing a research role in a fast-paced commercial environment Proven capability in all phases of Usability Testing, with experience of using a modern testing tool/platform Self-motivated and results-driven, with excellent oral and written communications skills Excellent analytical and problem-solving skills Ability to handle multiple projects in a fast-paced environment, and take responsibility for the quality and timeliness of deliverables Confidence in dealing face-to-face with test participants, and in presenting and explaining insight to stakeholders Collaborative approach to work with different disciplines to achieve deeper insights Ability to mentor and support less experienced members of the team Proficient in speaking English ABOUT OUR OFFER Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams. Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Development and career opportunities: We promote the potential of our employees with a wide range of (digital) training opportunities and international career opportunities. Personal benefits: We offer attractive remuneration, generous travel benefits, extensive health & wellbeing offers and much more.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
If you require any further information regarding this opportunity, please email ******
We really value your interest in TUI and will be back in touch with you shortly after the application closing date.
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