As a Technical Support Engineer in the Modern Work (MW) team, you will deliver world-class support for our global customers on their digital transformation journey. You will provide valuable support solutions on a wide range of technologies, specifically Exchange, Exchange Transport, Windows Servers and Client Access, that elevate our customers' trust in Microsoft and improve their business performance.With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.This role is flexible in that you can work up to 50% from home.Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.Qualifications Required QualificationsBachelor's degree in Computer Science, Information Technology, Engineering, Business, or related fieldExtensive experience with a customer-facing role in technical support, technical consulting experienceExtensive experience and advanced knowledge in configuring, administrating and troubleshooting of Exchange, Exchange Transport, Windows Servers and Client AccessSolid experience with Migrations from Exchange On Premise to Exchange OnlineSolid experience with Exchange Disaster Recovery scenariosDeep understanding of Active Directory and DNSFluency in both written and verbal EnglishPreferred QualificationsCertification in Microsoft ExchangeOther Microsoft certification are a plus (i.e. Microsoft Certified Solutions Expert MCSE)Other language is a plusResponsibilities As a technical focal point, you will represent Microsoft in front of the customer and resolve complex technical issues involving Microsoft Exchange, working with diverse audiences including IT professionals and admins, developers and managementInvestigate and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practicesEngage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvementsBenefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Industry leading healthcareEducational resourcesDiscounts on products and servicesSavings and investmentsMaternity and paternity leaveGenerous time awayGiving programsOpportunities to network and connectMicrosoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations .#J-18808-Ljbffr
