Technical Support

At eTeam We've built long-term trusted partnerships with many Fortune 1000 companies, MSP organizations and world class talent. We leverage our longevity, experience and focus on relationships building to promote top level customer service catered to our client's business needs and by fulfilling promising careers to our candidates. To Learn more about eTeam valued clients, talent and partners eTeam please visit our website www.eteaminc.com
Currently, I have a job opportunity in Technical Support - Dutch/Danish/ Dutch & Portuguese/Finnish/Norwegian/Swedish with one of our direct client based in  Lisbon, Portugal . Please find the job description below and reply to me with your updated CV if interested.
Title : Technical Support - Dutch/Danish/ Dutch & Portuguese/Finnish/Norwegian/Swedish
Location : Lisbon, Portugal
Type : Permanent position  Receive direct client contacts (e.g., via phone, video chat, web portal, email), triage, and provide remote client assistance to solve the issue directly if possibleTalk to client and understand client problemUse the knowledge base available to resolve client-reported problemsRedirect calls to field engineering support if a field support visit is requiredEscalate to remote expert (Tier 3 / "deep dive" team in future model) as requiredProvide part prediction and/or working/troubleshooting directions for the field engineering teamWhy Work for Us? Best in Class Global ClientsRanked Best Places to WorkAccelerated Growth & Compensation PlansReferral Bonus, Gigs, Awards & Team EventsExtra source of Income through Referrals and GigsIf you think this is the job for you then please click the apply button below to submit your cv.
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