.By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionWe are looking for a Technical Architect who enjoys crafting solutions for conversational experiences, while helping Zendesk clients be successful on our platform. This is an exciting opportunity to join a fast-growing organization, making a difference in the Customer Experience market. If you have service delivery experience and enjoy interacting with customers who are transforming their business, we'd love to talk.This is a external customer facing role, you will be responsible for engaging with stakeholders at all levels (both internal and customer-facing) to understand and solve customer pain points, and get hands-on with the product to ensure the optimization, maintenance, and growth of the Zendesk configuration across a portfolio of customersResponsibilitiesSeek to understand our current & new customers needs andlead technically oriented customer conversations.Communicate highly technical concepts to a variety of audiences, including executive-level technical decision-makers.Responsible for Solution Architecture Design and sharing technical solutions for customer use cases.Suggest workarounds to fill product gaps while working with the Product team to actively suggest product improvements based on market business needs.Lead highly technical discussions on a broad variety of technologies.This roles sits within the Service Consulting teamWhat You'll Bring To The TeamBachelor's Degree (or equivalent experience) and 3+ delivering consulting services and/or programming experience with languages like Ruby, Python, Java, or JavaScript.Experience working on multiple concurrent projects with competing priorities to bring your projects to completion.Excellent analytical & project management skills, including the ability to meet a business requirement with a technical solution.Strong solution prioritization abilities.Experience with RESTful API.Experience developing, selling, or supporting SaaS applications.Experience in various technical concepts (web development, web sockets, mobile development, backend development, automation…).Strong communication skills.Where We WorkIn this role, you'll work primarily remotely with the support of a dynamic and caring team. We'll provide you with the digital tools and experiences to be together–even when we're apart. Being digital first doesn't mean we're digital only.You'll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.#LI-SM12Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love
