Join our dynamic team at a renowned provider of sustainable energy solutions dedicated to transforming global energy consumption patterns. With a steadfast commitment to environmental stewardship we are at the forefront of revolutionizing the renewable energy landscape. Embark on a fulfilling career journey with us as we expand our operations and make a positive impact on the planet.
Position Overview: As a SwedishSpeaking Customer Advisor you will assume a pivotal role in ensuring unparalleled customer satisfaction for our Swedishspeaking clientele. Situated in the vibrant city of Lisbon Portugal youll have the opportunity to engage with our diverse customer base guiding them through our array of green energy solutions with warmth expertise and dedication.
Responsibilities: Deliver exceptional customer support across multiple communication channels including phone email and chat addressing inquiries troubleshooting issues and resolving concerns promptly and courteously. Educate customers on our portfolio of green energy products services and sustainability initiatives empowering them to make informed choices aligned with their values. Manage billing inquiries account administration tasks and technical support matters with efficiency and precision. Collaborate seamlessly with crossfunctional teams to escalate and resolve complex issues ensuring a seamless customer experience. Maintain meticulous records of customer interactions and transactions in our CRM system contributing to data integrity and process optimization. Continuously seek opportunities for improvement in service delivery and contribute positively to team morale and cohesion. Requirements: Fluency in spoken and written Swedish is a prerequisite complemented by a minimum B2 proficiency in English. Demonstrate exceptional communication and interpersonal skills with a customercentric mindset and a passion for problemsolving. Thrive in a dynamic fastpaced environment displaying adaptability and resilience in the face of evolving challenges. While prior experience in customer support or a related field is advantageous it is not mandatory. Possess strong organizational abilities and an acute attention to detail. Exhibit technological proficiency with a knack for swiftly mastering new systems and software applications. Benefits: Enjoy a competitive salary package tailored to reflect your skills and experience. Take advantage of our comprehensive relocation package including assistance with flight tickets to Lisbon and accommodation arrangements. Benefit from health and life insurance coverage providing you and your loved ones with peace of mind. Access numerous avenues for career advancement and professional development within our organization. Immerse yourself in a supportive and inclusive workplace culture that values diversity and teamwork. Participate in companysponsored events wellness programs and employee discount schemes. Contribute to a sustainable future by aligning your career with a leading green energy enterprise. If youre passionate about sustainability and eager to embark on a fulfilling career journey with us we invite you to submit your resume!
Remote Work : No
