.Squarespace is a design-centric product company at heart. Acuity Scheduling is a distinct brand and platform that sits within the Squarespace suite of products. Acuity functions alone or from multiple access points within Squarespace. The Acuity mission is to "help businesses who rely on appointments do more of what they love." We help entrepreneurs start and grow their service and appointment businesses by allowing clients to directly schedule appointments with our users seamlessly, helping users manage daily tasks efficiently and take away the administrative burden of their business so users can focus on what they love.We are looking for a Staff UX Researcher to lead and support research within Acuity Scheduling. This person will primarily focus on studying our user base of service sellers and their customers within Acuity. You are passionate about understanding user behaviors, needs, and motivations and highlighting them across the organization. You will work closely with product owners to guide the direction and influence of Research – staying involved with the product teams and training their colleagues to maximize their ability to understand and act upon customer needs.You will report directly to the Senior UX Research Manager. We are open to this role being remote or working in our NYC headquarters.ResponsibilitiesResponsible for guiding and overseeing multiple research projects simultaneously across eight product teams with the ability to prioritize effectivelyIdentify opportunities with Product leadership that inspire change within a major area of the business while executing and informing research on a Group and team level.Build and nurture partnerships with product managers, designers, data scientists, analysts, customer support, and engineers at all levels.Lead end-to-end, high impact exploratory research while simultaneously teaching and helping cross-functional teams conduct lightweight research on their own.Present to leadership and find compelling ways to illustrate research findings in order to influence stakeholders and product roadmaps.Advocate for research within the organization and on your teams by guiding stakeholders toward the best areas of study, methodologies, and a shared understanding of our users.Identify patterns in research happening across teams and establish core insights that impact ongoing prioritization.QualificationsDemonstrated prior UX Research work experience, preferably at a SAAS company and digital experience. Previous education and training taken into consideration.Deep understanding of UX/Design research methods, knowing when and how to apply different methods and customize them to teams' needs and constraints.Ability to independently create and lead mixed method research studies and also instruct Non-researchers on research fundamentals and best practices when conducting lightweight research
