Sr. Commercial Training and Education Manager, Ortho Southern Europe page is loaded Sr. Commercial Training and Education Manager, Ortho Southern Europe Apply locations ESP - Field time type Full time posted on Posted Yesterday job requisition id R74926 Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living.
This position reports to the Orthopaedic Director of Commercial Training and Education, the role is responsible for training the portfolio of Smith and Nephew solutions to the Southern Europe sales team.
The primary success measures for this role are to train, equip, and certify the sales force on Smith+Nephew's Orthopaedic products.
The key goal of this role will be to equip our sales force with the knowledge and skills to win in their territory as well as certify them to Smith+Nephew standards.
What will you be doing? Training Delivery & Field coaching Activity
- Deliver training to both new and tenured sales professionals, through various venues including live instructor led courses, virtual classrooms, and field-based training/coaching.
- Ensure that all members of the sales team are certified on the knowledge, skills, and behaviors needed to win (e.g., product, clinical and procedural knowledge, primary competitors and how to win against them, selling skills, negotiation skills, business planning, tenders)
- Deliver the curriculum as aligned with Global Commercial Training competency framework, train sales reps on the Smith+Nephew selling process, and aim to accelerate sales readiness and preparedness of the sales force
- Join the Commercial team on field visits to ensure the right implementation of both product/clinical competence as well as sales enablement skills' implementation.
Act as a mentor and role model for sales reps & field managers and encourage a culture of continuous learning and development. Cultivate a culture of coaching for the commercial team, set the standards and governance for this coaching culture across the cluster by developing a coaching plan for Field managers and ensure the sustainability of this culture through solid critical metrics that will be automated on the CRM or Learning Management System or any similar vehicle
Collaborate with HR and Sales Management to remediate gaps in performance. This role requires sophisticated interpersonal leadership skills to work with a broad group of cross-functional business partners (e.g. global content development, leadership coach, local marketing, sales leadership), and will work collaboratively to tackle complex business opportunities related to the franchise
Develop strategic and tactical plans for your respective area for Commercial Training & Education (CT+E). Occasional participation on Leadership Teams meetings representing the CT+E function through communicating progress and ROI of key CT+E projects, progress of new hire onboarding and tenured commercial teams learning objectives, and work on the learning needs analysis outcomes to cover the learning gaps
What will you need to be successful? Education: Bachelor's degree or equivalent internationally
Licenses/ Certifications:
Bachelor's degree or equivalent + Master preferredBilingual requirement - English proficiency high, plus local market language (Spanish) - ability to speak Italian is a plusAdult learning, facilitation skills certification (e.g. Bob Pike Certification, Langevin Learning) is a plusTrain the Trainer certification (e.g. Pioneer, Lane 4, Langevin) is a plusInstructional design is a plusCoaching skills is a plusProject management certification is a plusChallenger certification is a plusFundamental level certification for your respective franchise is a plusExperience: 3-7 years' experience working in commercial, training or marketing role preferably in medical device industry preferred.
Working experience in learning / training related fields is a plus
Competencies: Demonstrate expertise in products, clinical pathways, surgical procedural knowledge, and competitive landscape
The position requires sophisticated skills in facilitation and presentation skills, with emphasis on adult learning principles and interactive learning
Critical skillset: commercial selling skills and business acumen. Ability to understand and deliver training to support and reinforce key commercial behaviours that deliver differentiated customer experience
Strong written and verbal communication skills
Problem solving and analytical skills required to uncover root cause and develop improvement initiatives
Results oriented – delivers on commitments and demonstrates impactful results
Strong ability to work in autonomy under ambiguous conditions when the solution is not clear, and innovative solutions are needed.
Effective in leading, motivating, and achieving goals through formal and informal channels (Leadership with and without authority)
Ability to optimally plan, prioritize, implement and follow-up in a timely manner and anticipate problems and roadblocks with solution-oriented mind set
High personal integrity and ethics with principled standards
Language proficiency: Strong level of interaction and communication (oral and written) in English
Microsoft office skills required (PowerPoint & Excel primarily)
Travel Requirements: 25-50%
You. Unlimited. We believe in creating the greatest good for society. Our strongest investments are in our people and the patients we serve.
Inclusion, Diversity and Equity: Committed to Welcoming, Celebrating and Thriving on Diversity, Learn more about our Employee Inclusion Groups on our website ( https://www.smith-nephew.com/ )Your Future: Generous annual bonus, Save As You Earn share options.Work/Life Balance: Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!Flexibility: Hybrid Working Model (For most professional roles).Training: Hands-On, Team-Customised, Mentorship.Meal allowanceEn cumplimiento del Real Decreto Ley 6/2019 de 1 Marzo, de medidas urgentes para garantía de la igualdad de trato y de oportunidades entre hombres y mujeres en el empleo y la ocupación, la pregunta sobre sobre el género se incluye para reportar datos a tal fin.
Applications: If you share our passion for pioneering innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.
We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients.
We value the diversity of our people and welcome applications from everyone.
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About Us Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.
From our first employee and founder, T.J. Smith, to our team today, it's our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it's our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We're a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.
165 years of pioneering innovation requires a relentless focus on what's next. We're focused on you. You're what's next...Ready to take your career to the next level? Join our talent community for access to new job opportunities. Sign up now!
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