We partner with the world's most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock top-line growth, improve customer experience, and drive operational efficiency.
At CI&T, we imagine, design and build brands and digital experiences for top clients in the financial services, consumer goods, e-commerce, and technology industries. Our philosophy is simple: quality work paves the way for trusted relationships.
We are a diverse mix of professionals who are both thinkers and doers, always ready to roll up our sleeves to deliver powerful work. We also support a happy balance between work and personal life, and we're committed to building the most impactful team in the industry.
General Description
We are looking for a Support Analyst to be part of our team in our development center in Brazil.
Responsibilities:
- Seeking an individual with a dynamic and analytical profile who enjoys problem-solving and embodies a continuous improvement mindset;
- Must have an interest in understanding the client's business, be willing to share knowledge, and be eager to learn new technologies;
- Should have the ability to organize, set priorities, communicate effectively, sort tickets, collaborate with stakeholders on priority setting, and negotiate efficiently;
Requires extensive experience in a Support Analyst role with exposure to environments that involve direct contact with international clients (including C-level business area representatives and end-users) and multicultural teams.
Qualifications:
- Solid experience with AGILE methodologies (Kanban, Scrum), demand management tools (Jira, ITSM, Trello, etc.), and knowledge documentation (Confluence, GSites, etc.);
- Experience in supporting applications and services, including investigation, root cause analysis, detailing, and troubleshooting of production issues;
- Experience in understanding and analyzing complex scenarios comprised of various components/systems/services, involving different products and/or suppliers, and communicating through different types of integrations (services, queues, files);
- Experience with using, writing scripts, making queries, and giving SQL instructions, utilizing relational databases like mySQL;
- Familiarity with API testing, creating requests, analyzing responses and identifying potential errors using tools like Postman;
- Experience with the processes involved in monitoring services and applications;
- Advanced English proficiency for conversation is required.
In addition, it would be beneficial if you have experience or familiarity with:
- Utilizing cloud infrastructure, specifically AWS
- Employing IaC tools such as Terraform and Cloudformation
- Understanding table relationships
- Generating reports
- Managing roles and permissions
- Handling notifications, subscriptions, and reminders
- Integrating data using APIs
- Creating and managing pipelines
Workplace/Travel
Occasional local and regional travel opportunities.
We can offer
Competitive compensation and benefits
Flexible hours and Home Office policy
Accelerated growth opportunities with a structured career plan
Great workplace experience
CI&T is an equal-opportunity employer. We celebrate and appreciate the diversity of our CI&Ters' identities and lived experiences. We are committed to building, promoting, and retaining a diverse, inclusive, and equitable company and culture focused on creating a better tomorrow. At CI&T, we recognize that innovation and transformation only happen in diverse, inclusive, and safe work environments. Our teams are most impactful when people from all backgrounds and experiences collaborate to share, create, and hear ideas.
Before applying for our opportunities take a look at Conflict of Interest Policy on website.
We strongly encourage candidates from diverse and underrepresented communities to apply for our vacancies .
