Founded in 1995, we are an international tech consulting company certified by Great Place to Work and in second place in The Best Workplaces 23. We offer innovative solutions to support our clients in their digital transformation. We have over a thousand talents specialized in different technologies, with offices in Portugal, Spain, the Netherlands, Brazil, Ireland, and the USA. Over the years, we have grown and expanded, always staying true to our core values of excellence, innovation, and customer satisfaction. Today, we are a leading player in our industry, with a reputation for delivering cutting-edge solutions that exceed our client's expectations.Noesis is looking for candidates with the following profile:Main Tasks and Responsibilities:* Ensure the execution of the contracted services, according to contractual terms, service levels, and following a continuous process of expectations management;* Work as a service focal point, internally and externally, for the Clients of your portfolio;* Coordinate teams in order to guarantee the achievement of service objectives and metrics, according to contract boundaries and clients' needs and expectations, managing scope, deadlines and quality criteria (Ex: SLAs) agreed with them;* Participate actively and proactively in controlling and maximizing service profitability;* Contribute and actively participate in the preparation of proposals for clients under your responsibility* Monitor and report the progress of the Service and be a part of the delivery process;* Keep close contact with the activities of the technical teams affected by the service you manage;* Ensure, when applicable, escalation of situations, including scope issues related with the service contracted by the Customer;* Proactively work in the perspective of preventing possible failures in the provision of services at various levels, as well as performing tasks that can deliver "added value" in the service provided;* Support the definition of corrective and preventive actions addressing problematic situations, detected during the ongoing service;* Active participation in surveying customer needs and / or promoting new business opportunities, in close collaboration with business teams;* Prepare, present, and analyze with the Client the reporting of project activities and / or service delivery.* Coordinate, as a Project Manager, the execution of projects within the Clients of your portfolio.Requirements:* 3 years of experience in similar roles* English (minimo B1/B2)* Having certifications in the field will be considered a plus.Location: Porto or Lisbon (Hybrid)If you meet these conditions and would like to join an innovative organization that continuously invests in training its talents, send us your application.Join us. Let's innovate together!#J-18808-Ljbffr
