Service Desk Agent - Dutch - Portugal

col-wideJob Description:Jujur. Honest, trustful, fair.Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.Position: Dutch Service Desk AgentLocation: Remote in the mainland Portugal or on-site in Lisbon or BragaEmployment type: Full-timeRemuneration: Base salary. DUTIES AND RESPONSIBILITIES:Communicate with customers using various channels and respond to their queries in timely and efficient mannerEnsure customer satisfaction and provide professional customer supportSupport standard queries related to a single product/small set of products (e.g. operating system, basic networking, PCs)Develop an understanding of customer's position and service delivery requirements to enable the delivery of unparalleled serviceRespond customer queries in line with SLAKnow when to escalate the issue to other department or more senior representativeHelpful and effective member of the teamTake ownership of self-developmentKeep records of customer interactions, comments, and complaints, and in line with internal proceduresMaintain and update all job-related administrative forms.REQUIREMENTS:Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)At least 6 months of proven work experience in same/similar roleKnowledge of banking industry will be considered as an advantageComputer literate with sound knowledge of Microsoft Office suiteExcellent communication skills with ability to emphasise with the clientComfortable communicating using various channels (telephone, email, chat)Ability to work independently, while being a team player at the same timeAbility to meet tight deadlines with minimum supervision and in timely mannerAnalytical mindset with great critical thinking skills and attention to detailAbility to work rotating shifts.BENEFITS:Excellent remuneration package based on experience, skills and performanceBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphereGuidance and tools to reach your full potentialHealth and Life insuranceMeal allowance.