Service Delivery Ops Associate Director

Lisbon Job No. 11643843 Full-time - On-Site Basic QualificationsMinimum 15 years of experience in a client facing roleMinimum of 12 years of team management experienceMinimum 12 years of experience managing teams in an outsourced operations – global and multilingualManagement of large teams upward of 1500+ peopleMulti party management i.e. subcontractors, client, other vendors etc.Preferred QualificationsBachelor s degree Experience designing, implementing, and running service and support modelExperience in the social media industry Content moderation experience Outsourcing operations experience. Experience leading a global team Experience with workforce management tools or systemsProfessional SkillsStrong customer service focus, ability to manage a large team to include management of supervisory personnel. Ability to convert opportunities into solutions. Ability to work in a fast paced and deadline driven environment. Proven ability to build, manage and foster a team-oriented environment. Proven ability to work creatively and analytically in a problem-solving environment. Excellent communication written and oral and interpersonal skills Excellent leadership and management skills. Experience in developing establishing processes and enforcing adherence to processes policies. Ability to lead by influence with regards to change management, process revision, policy compliance adherence, etc. Ability to quickly become proficient in client processes and related systemsDemonstration of ability to meet SLA s metricsExcellent negotiation, mediation and conflict management skillsExcellent business acumenCreativity focused on cost reduction & service improvement opportunitiesService focused with ability to meet targets on a continuing basisAbility to be flexible and work analytically in a problem solving environmentExcellent communication written and oral and interpersonal skillsStrong supervisory, coaching and project management skills#J-18808-Ljbffr