Service Delivery Manager

As a world-leading insurance company, AXA act for human progress by protecting what matters on becoming a sustainable tech-led company, and at AXA Group Operations we are one of the major atalysts for this transformation. We are present across 17 countries with committed, highly qualified teams.
As a Delivery & Engagement lead, your main objective is to manage and contribute to the delivery of services to meet business objectives (SLA, Governance, Reporting & Service Quality Assurance).
Your responsibilities include: · Establish and maintain a positive business relationship between client representing Service Delivery
· Measure and ensure delivered services in scope meet the agreed quality and expectations of the client
· Ensure actual and forecasted client service consumptions are monitored and planned
· Contribute to client service level definitions, contract negotiations in collaboration with other Service Delivery Domains
· Manage client escalations and non- IT risks in relation to the services delivered to the client
· Oversee, report, escalate & govern all Incidents, Problems and Changes affecting clients
· Monitor & Report on KPI's and SLA results related to the provided services
About you We are looking for someone with the following experience and skills:
Level experience : +5 years
Technical skills · IT service management
· General knowledge of BI and data
· Ticketing tool as ServiceNow
Soft skills / transversal skills · Ensures accountability- Action oriented - plans & aligns & directs work
· Communicates effectively, Builds network, balances stakeholders & manages conflict
· Autonomy
· Fluent English practiced in an international context.