.We're excited to welcome a skilled Senior Frontend Web Engineer to join our dynamic team! As a part of the team, you will play a crucial role in developing and implementing our groundbreaking Web SDK. Get ready to collaborate with teams across different locations for exciting joint projects! Want to be part of building something outstanding together? The Web SDK team coordinates the very well known Zendesk Web Widget. The Web Widget exists today on over 100,000+ websites from all around the world and enables our customers to provide relevant, in-context support to their end-users. We are now in the process of building out an entirely new messaging experience based on top of our existing foundations which will allow our end-users to take their conversations with them, switching between different devices and different social channels as needed. We work with many teams around the globe to bring this modern and exciting form of communication to life.Score What you'll be doing Contributing to the technical direction and architecture of our product, offering innovative solutions and supporting continuous improvement. Assisting in customer support and product maintenance by prioritizing observability, monitoring, and responding to service incidents. Collaborating with various teams on joint projects, ensuring smooth communication and successful project outcomes. Learning from and working alongside experienced developers, benefiting from code reviews and guidance. Conducting research and analysis on emerging technologies, industry trends, and user needs to contribute to future feature development. What you bring to the role A willingness to learn, experiment, and explore new ideas and technologies. Ability to work effectively with product designers, design managers, product managers, and engineers throughout the product development lifecycle. Strong communication skills and a collaborative mindset, capable of working within cross-functional teams. Flexibility to adapt to changing priorities and a pragmatic approach when evaluating new technologies. Familiarity with using monitoring tools like Datadog is a plus. Nice to have: Familiarity with Ruby on Rails and/or other web frameworks would be beneficial, though not mandatory. Exposure to Typescript in React applications is a plus. We write predominantly React and Redux code, and plan to invest heavily in Typescript later this year. We maintain a number of modern front-end applications, using build tools like Webpack. #LI-BP1 The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team
