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Job Description
Who we're looking for
Zendesk is a service-first CRM company that builds powerful, customizable software designed to improve customer relations. At Zendesk we encourage growth, innovation and believe in giving back to the communities we call home.
We are looking for a person who thrives in a multi-project, multifaceted and lively environment to help lead an outstanding and exciting opportunity. Zendesk's Employee Experience Applications team is driving to define how we use technology in our digital workplace. To help us achieve our goals, you should be a successful and experienced business systems analyst with a proven background in change management and managing leading SaaS applications.
What you'll be doing
Provide administration oversight for day-to-day activities in various SaaS tools as assigned.
Partner with the Employee Experience Applications Leadership team, IT Support Teams and business users to support, grow and mature the operational effectiveness of our project management tools and adjoining technologies in the collaboration ecosystem.
Conduct analysis on applications managed by the Employee Experience Applications team, identify areas for improvements, consolidations, or standardizations and present to leadership
Complete software selection assessment and application score cards as needed
Build out governance framework for applications and collaboration at Zendesk
Assist in change management efforts related to sunsetting or migrating applications
Create framework for application renewals - standardized audits and reporting
What you bring to the role
4+ years of Business Systems Analysis roles (plus if detailed Project Management and Change Management experience)
2+ years of consulting experience
Skills to work independently and in a large project team setting
Critical thinker and problem-solving skills
Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement
Self-motivated with the ability to not only work in a group/individual setting, but able to drive action and independently with little to no direction
Passionate about process optimization and system implementations
#LI-WO1
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
About Zendesk - Champions of Customer Service Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
