Renewals Specialist

Want to build a faster, more connected future?Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience?Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.Incognito Software Systems are seeking a Renewals Specialist.Job Responsibilities:Becoming a trusted advisor for the Customer for their support needs. Cultivating an environment of mutual value recognized between Incognito and our customers.Providing a consultative and proactive process to producing competitive renewal quotes.Consulting with internal sales teams to prepare renewal quotes, overcoming objections through renewal process.Maintaining and updating reporting systems used for research and providing accurate renewal forecasts.Cultivating strong business relationships with the customer, Account Executives and other stakeholders.Utilizing departmental standard operating procedures to bring renewal contracts in at full value and on time.A strong sense of urgency is required to manage all renewals resulting in full value, on time renewals.Consistently looking to enhance the renewal process and procedures while working to achieve an exceptional team environment.What it takes:Min 5 years' experience working in a customer support, sales oriented or renewals environmentUniversity/College degree within a related disciplineTelecomm industry is an assetExceptional communication both written and verbal, with the ability to listen and understand client needs and focus the contentExperience with Salesforce CRM applicationStrong desire in establishing and maintaining strong relationships with clientAbility to work cross functionally with a dynamic team who rely on each other to achieve overall corporate goalsGoal-oriented, positive, a self-starter, with strong attention to detail and analytical skillsTrack record of autonomy, ownership and executionStrong ability to multi-task and prioritize work effectivelyKnowledge of Spanish and/or Portuguese is an assetAbility to work aggressively, be competitive and persuasive, while demonstratng confidence and resilience, and maintaining integrity and credibility#J-18808-Ljbffr