Your responsibilities and impact as an Insurance Support Specialist in Portugal will be:Provide comprehensive support to employees of using our client company's insurance via email and telephone.Adhere to company policies and procedures.Manage customer contacts digitally and handle inbound calls and written communications within established guidelines and goals.Serve as the primary point of contact for policyholders, efficiently resolve cases, while identifying and escalating issues if needed to ensure timely resolution.Complete daily tasks promptly and accurately to support operational efficiency.Maintain data accuracy and security within the customer database.Skills, qualifications and interests you need to succeed in this role:A native level of Italian and at least a C1 level of EnglishAbility to do 1st week of the training in Lisbon in the office starting from 6.5.High school diploma or University DegreePassion for customer serviceProficient in handling inbound calls and written communications within established guidelinesAttention to detail and accuracy in completing tasks promptlyCommitment to maintaining customer information security and confidentialityProblem-solving; skillful identification and escalation of issues for timely resolutionExcitement about intercultural communication and commitment to a longer stay in PortugalLiving in or willing to relocate to Lisbon for an international career and life experienceHaving a valid Portuguese work permit or a nationality that allows you to work in an EU countryWhat is in it for you?You can work from anywhere in the mainland of Portugal - only 1st week of training in the office in Lisbon!Type of contract: Unfixed term contract, 30 days probation periodWorking hours: Full-time (40 hours/week), shifts can be Monday - Friday 07:00-19:00, Saturday 08:00-12:00Salary conditions: 990€ gross/month + performance bonus 120 € from 4th full monthMeal vouchersHelp with acquiring the NIF and SSNIf you are relocating to Portugal, a relocation package of 360 euros per month for the first 6 months can be applied (reimbursed) + up to 200.00 euros for the cost of a travel ticket (reimbursed after 3 months upon evidence of travel ticket)Paid professional trainingFun and engaging company-wide initiativesExcellent work cultureWhat should you expect from living in Portugal?High quality of life & relaxed lifestyle in Portugal's pleasant climateAffordable living costs compared to Europe, with mild Mediterranean weatherRich cultural heritage & diverse cuisine for an enriching experienceDiverse landscape offers beaches, vineyards & mountains to exploreYour Future Company:Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.Apply now and enjoy a personalized recruitment process where diversity is not a Buzzword because it's normality. Get specific tips and tricks for your Resume and Interview with the hiring company to increase your chances of landing the job. #hiring #jobopening #applynow
