Rececionista - (Lisboa)

Empresas: MyPeople Main Responsabilities: • Greet guests warmly and provide a personalized and welcoming experience; • Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, payment processing, and room allocation. • Respond to guest inquiries, requests, and complaints promptly and professionally; • Manage incoming calls, emails, and messages; • Provide information on hotel amenities, local attractions and services, offering recommendations and arranging bookings when necessary; • Balancing the accounts from day shift; • Ensuring that all end-of-day activities have been successfully executed by employees in all departments; • Develop and maintain the quality of customer service being delivered • Coordinate with other hotel departments to fulfill guest requirements efficiently. Requisitos : Main Responsabilities: • Greet guests warmly and provide a personalized and welcoming experience; • Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, payment processing, and room allocation. • Respond to guest inquiries, requests, and complaints promptly and professionally; • Manage incoming calls, emails, and messages; • Provide information on hotel amenities, local attractions and services, offering recommendations and arranging bookings when necessary; • Balancing the accounts from day shift; • Ensuring that all end-of-day activities have been successfully executed by employees in all departments; • Develop and maintain the quality of customer service being delivered • Coordinate with other hotel departments to fulfill guest requirements efficiently. Ideal profile: • Degree in Hospitality / Tourism or other relevant field (preferably, not a requirement) • Proven experience as a recepcionist; • Experience as night auditor (preferable) • Mandatory: English & Portuguese (fluent in written & spoken) • Strong organizational and multitasking abilities, with exceptional attention to detail. • Familiarity with hotel management softwares and reservation systems. • Ability to work under high-pressure situations. • Availability to work shifts, including evenings, weekends, and holidays.