Property Management - After Sales DepartmentProperty Management - After Sales Department Property Management - After Sales Department Lisbon
Portugal Homes, a leading estate agency is currently looking for a Property Management - After Sales Department to add value to our After Sales department.
Portugal Homes is part of the Harland & Poston Group, a privately owned group that shelters strong and self-made brands in the areas of real estate, investments, property management and travel. We established ourselves in 2018 and over the last few years we have grown into a leading Real Estate full-service in Lisbon. We have a dynamic team of experts who are determined in delivering the best solutions and help you finding the most suitable property investment for yours needs.
Job Description
The After Sales department is a key market differentiator of Portugal Homes. We have designed a unique and unrivalled service tailored to our clients' needs. We have an in-house team that is solely committed to satisfying clients' needs post-purchase, and who guides them through every step of the way. We believe that by providing this service to all clients we are following our company's core values of honesty, trust and accountability, in everything we do - even after a client has made a purchase. Requirements: Some experience in property Industry which includes property inspections, dealing with rental agencies, developers and condominiums. Profile & Skills
Advanced customer focus and customer service skills. Great verbal and written communication skills. Ability to remain calm and in control of a situation. Problem solver – Able to create solutions for any problems that may arise. Microsoft Office and other useful software. Team player- Must be able to work as part of a team. Some experience in selling Responsabilities
Service existing accounts and establish new accounts. Recommend changes in products, services, and policies by evaluating results and competitive developments. To resolve clients' complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management. Drive sales through engagement with clients, suggestive selling, and sharing service knowledge. Consulting with City Hall to connect utilities. Mediation between developers, contractors and clients Carry out property inspections and generate reports to send to clients. Liaise with maintenance companies for repairs when needed. Attend condominium meetings, this can sometimes be out of working hours so must be flexible Update managers by consolidating, analysing, and forwarding daily action summaries. Provide product, promotion, and pricing information by clarifying clients' requests, selecting appropriate information, forwarding information, and answering questions. How to apply: Please send us your CV in English to joanne.smith @portugalhomes.com, with your name and position in the email's subject.
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