HISCOX is an international insurer specialized in the market of luxury goods & property, and high-end professional insurance. As experts in risk we give people and businesses the confidence to realise their ambitions. With offices in 9 European countries we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.
In our Lisbon office we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.
The Role This role is part of the European Change Team, mostly based in Lisbon, consisting of business analysts and project managers who work closely with the various European countries and functions in order to deliver a portfolio of strategic, operational and regulatory change and achieve tangible business benefits.
The main focus of this role is leading the successful delivery of strategic change, digital and operational excellence initiatives across Europe, an also leading and managing components of our large transformation programmes that are in flight. This role requires strong project management with different complexity levels combined with an ability to connect and work effectively with various stakeholders across Europe. The projects are varied from performing market and business performance assessments, supporting the deep dive on strategic assessments to improvement of organizational effectiveness, customer experience, operational excellence, selecting and applying innovative technology to business problems (e.g. robotics, natural language processing) and/or compliance with regulatory requirements with a direct or indirect impact on the P&L of the European business. Initiatives in the past have included the definition of the Direct business strategy, streamlining of operational processes, implementation of financial crime prevention tools, assessment and implementation of technologies to enhance operational effectiveness.
Considering our transformation journey this role is also expected to have great skills in leading hybrid business and technology projects in order to support a smooth and effective change journey.
Key Responsibilities Act as the linking pin between the European business and functions, IT and Group teams when relevant
Build strong productive relationships with the managers and staff within the European Business and across IT in order to facilitate effective business change based on a deep understanding of the business drivers of each party
Develop and execute project plans to identify and manage project requirements, resources and dependencies
Ensure that the direction of each project is achieving the agreed goals, on time and to budget; solving problems, mitigating risks
Design, implement and monitor metrics to track the progress and success of programs, and to highlight issues on a timely basis
Manage the project team and guide the business analysts and SMEs to the outcomes agreed upon
Communicate frequently and comprehensively to ensure the alignment and support of the teams involved in Europe, IT and Group
Actively support local business owners in the European branches to drive change
Manage stakeholders to ensure buy-in and support, that they are kept updated of the progress of the projects status and that what is delivered meets their needs
Lead change initiatives by deploying effectively Hiscox project management methodologies and best practices and actively work in embedding such methodologies and frameworks when conducting projects
Challenge business analysis and make sure to keep the deliverables aligned with the IT and overall Hiscox Europe strategies
Technical Skills Masters' degree ideally in Management / Economics / Engineering (or similar)
At least 5 years of experience in strategic, operational and/or technological consulting, ideally having worked on digital transformation projects and/or with exposure to the insurance business
Experience in leading technology and digital projects in complex multicultural organisations
Strong Project Management skills – PMP and/or CIPP/E or similar qualifications would be an advantage as well as experience in leading projects using agile methodology
Experience with regulatory related change in insurance/financial industry (IDD, GDPR/Privacy, AML/KYC projects) is preferred
Fluent in English, verbally and written
Proficient in Powerpoint, Excel and other Microsoft Office tools
Knowledge of Lean methodologies is preferred
Knowledge of German and/or French languages would be of interest
Additional Qualifications Strong relationship building and influencing skills and credibility with key stakeholders in an international organization
Able communicator with excellent written and verbal communication skills, with a proven ability to work with people at all levels within, and external to, the business and the functions
Highly result driven with a desire to make things happen
Has interest in different topics (e.g. strategic, digital and operational, regulatory) and is able to switch from one to the other with ease
Commitment to quality, service and personal ownership
Proven ability to work under pressure in a fast-paced and multi-cultural environment
Ability to navigate ambiguous situations, identify and solve blockers with minimal guidance, know how to build cross-organizational partnership
Curious by nature with a desire for continuous improvement and personal growth
Why Hiscox? Healthy work-life balance with our 35h/week and hybrid working system;
After 5 years work 1 month sabbatical leave;
Team spirit with many opportunities to engage and an open culture.
Work with amazing people and be part of a unique culture Why work here? If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.
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About us We're a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we're a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we'd love to hear from you.
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