Overview WELCOME TO SITA is the leading specialist in air transport communications and information technology. We dont just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture. Ready to redefine air travel? The journey starts here, with you at SITA.ABOUT THE ROLE & TEAM:Part of the Value-Added Services team, the purpose of the role is to manage wireless, and mobile products and achieve their strategic financial and customer satisfaction objectives. They bring expertise in the wireless and mobile technologies. The Value-Added Services team is responsible for various products comprising but not limited to, unified communication and contact center services, wireless and mobility, security, and LAN services. This role will shape the strategy to achieve revenue and profit growth of the assigned products in line with the SITA strategic plans and manage the performance of the product line throughout its product life cycle.KEY RESPONSABILITIESProduct StrategyAnalyze and understand market trends and the customer needsArticulate and document the product vision strategy and define the target market in line with market trends customer needs and SITA strategySales/Channel Strategy and SupportEstablish and implement an effective channel 'go to market' strategy for the products to include an agreed and executed sales and marketing planSupport bid management processes and pre-sales customer interactionsSupport Sales forces with a clear product value proposition and trainingProduct Innovation/DefinitionThrough an understanding of customer needs the competitive landscape and market trends propose product innovations as well as requirements for enhancements to existing products/servicesDefine product functional requirementsGuide product development project throughout the build/launch process to ensure delivery of the right product to market within the agreed timescalesParticipate in cross functional teams that ensure the timely/cost effective and quality delivery of product developments and product performanceContribute to the management of partnerships and supplier relationshipsMonitor and manage the cost structure related to the productProduct Roadmap/ Life Cycle Management / PerformanceDevelop and manage the product roadmap throughout the lifecycle from conception to retirement, covering the quote to bill chain on ordering, installation, field services, management, monitoring, support, and billingTrack the product(s) P&L revenue new business and profitability including competitive pricing of the product(s) in the marketplace to achieve desired sales volumes/optimized profitPropose product investmentsProduct Marketing/Value Proposition/Market IntelligenceDefine and develop the product value propositionResponsible for all product marketing activities during the lifetime of the product including the implementation of the product launch plan promotional and collateral support plan and sales support/infrastructure plan to drive the successful acquisition and retention of customers.Organize run and work with user groups and other customer forums to develop customer relationships and influence market thinkingProduct Pricing StrategyDefine a pricing strategy for the product(s)Ensure that key players understand the pricing strategy and apply itEnsure the product is profitableProduct Management PracticeEnsure communication of the project plans progress tracking' to all relevant parties.Comply with Product Management procedures and best practiceAct as coordinator for those working on the product development stage gate and product projects. Qualifications Experience7+ years of proven success in product managementKnowledge of aviation and travel industries and economic drivers is a plusInnovation Skills and a track record in defining market requirements and functional specificationsGood knowledge of Product Management methodologies like Agile or ScrumDrive for results and action-orientedAbility to translate solutions understanding into a compelling story for customersA track record of delivering results in Product Management in a global business environment and within a technology solutions-based business.Track record of achieving Product revenue growth and managing product P&LsCapability of leading and influencing virtual teams focused on delivery and support within an international environment.SkillsTechnologies: IoT sim cards 4G/5G, Mobile Wifi Hotspot MIFI router, low orbit LEO satellite, GEO VSAT, Wireless LAN, Private 5G networks, DAS, Wifi, Push to Talk/X, Security Service Edge SSE, Firewall, Radius, IPSec/Remote VPN gatewaysVendor knowledge: Telcos/MNOs and MVNOs IoT offers, Cradlepoint, Celerway, Starlink, Oneweb, Microsoft 5G, Nokia 5G, Cisco, Aruba, Fortinet, Akamai Assavie filtering, Cisco, Palo AltoEducationBachelor's Degree level or equivalent in a technical business or marketing discipline essential Master degree a plus.MBA / EMBA is a plusWHAT WE OFFER: SITAs workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer: Flex Week: Work from home up to 2 days/week (depending on your Team's needs). Flex Day: You may wish to flex your arrival time at the office to beat rush hours or leave earlier for personal commitments. We encourage open communication with your manager about your needs and routine. Flex-Location: Enjoy up to 30 workdays of benefits, anywhere in the world! Employee Wellbeing: Benefit from the Employee Assistance Program (EAP) provided by SITA, a yearly free service offering practical advice in various aspects of your life. Professional Development: Enhance your skills with our training platforms, inclusive of LinkedIn Learning! Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.
