Responsibilities: Product definition and description of a best in class, market leading telco and network experience for Five9 customers and service provider partners.Responsible for market strategy, high level requirements, positioning, and delivery of Five9 network services offerings for the enterprise and Service Provider channels.Responsible for the Product Management of the Five9 usage business, inclusive of telco and connectivity offers. Provide cross functional leadership as member of cross functional team (Product, Architecture, Operations, GTM, Legal, Finance, etc.) to build and execute a short, medium, and long-term product strategy relative to a telco and network strategic initiatives.Support a team of connectivity services professionals that design, manage, and onboard customers, carrier resellers and technology alliance partners to ensure standards guidance is available, understood, and occasional direct support of complex deployments.Creation and maintenance of traditional Product Management artifacts (Service Descriptions, product requirements, roadmaps, overviews, positioning, and competitive benchmarking, etc.) Required Skills: 5+ years of experience working with VoIP, IT, or Network services in a product management or business development role.3+ years in a customer facing role.Strong understanding of New Product Introduction process.Strong understanding of the product development process, lifecycle management and the requirements definition for success.Excellent written and presentation communication skills.Competitive benchmarking metrics and performance monitoring.Possesses "startup" mentality and ability to navigate complex, ambiguous scenarios to drive product success.Experience in and strong understanding of Contact Center, UC Services, Long Distance/ Toll Free, and WAN/Network Access services. Benefits: Five9 SharesBonus Scheme10% Flex BenefitsMeal AllowanceMedical InsuranceLife Insurance25 day Annual Leave + Public Holidays #LI-RM1 #LI-Hybrid Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. View our privacy policy, including our privacy notice to California residents here: . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
