The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding guide who engages with customers to accelerate their consumption of their Cisco Enterprise Agreement, redefining their business and driving business outcomes. The role is part of the Customer Experience (CX) organization, one of Cisco's fastest growing teams.
The PAS will build close relationships with customers and other internal teams such as Sales, architects, engineers as well as fellow CX colleagues Customer Success teams. Your primary goal will be to advocate value of our Enterprise Agreement and assist our customers through the needed milestones to achieve the value of the products they have booked purchased.
If you're hardworking for customer success, collaboration, and end-to-end service & support excellence, we have a place for you!
What You'll Do In this role you'll be a primary point of contact for our customer Enterprise Agreement onboarding with complete accountability of the quality of the engagement. Supervise the progress of results, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan.
Deliver internal and external kick-off meetingsSupport large customers with EA OnboardingMaintain deployment delivery schedule and lead customer expectationsRaise critical issues and involve account teams and leadership if customer expectations are misalignedUpdate tracking tools daily and provide progress reports for operational and program teamsEnsure all critical project documentation is filed on relevant project folder in Central repositoryEncourage customers to take needed actions in their onboarding for success and supervise long term business outcomesCollaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growthBe responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers Who You Are You consider yourself highly customer-focused and have 5+ year Customer Success and/or Project Management work experience. Previous experience with Smart Account/Licensing and Enterprise Agreement Experience is a plusProactively understands customer needs and aligns resources to those needs as applicable, while managing their expectations accordinglyCan work across internal and external teams of all levels to proactively encourage customer onboarding and work towards common goal.Have a clear understanding of high-level business landscape including key strategic priorities, processes and driven marketplaceYou are skilled at converting goals into impactful plans to meet objectivesYou have a consultative approach towards customers and like to think strategicallyHigh level understanding of Cisco Enterprise Agreements, Products, Services and SolutionsExcellent communication and presentation skills, with the ability to expertly connect with diverse audiences to produce clarity and impact both in remote/virtual and face-to-face environmentsYou are a phenomenal team player, flexible and feel comfortable with working independentlyKnowledge of Power Point, Excel and reporting skillsBA/BS degree preferably in a related field, with technical backgroundProficient English and German We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we're "old" (36 years strong) and only about hardware, but we're also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can't put us in a box!But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Message to applicants applying to work in the U.S. and/or Canada: When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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