The Oracle Retail Xstore Business Consultant is responsible for participating in functional and process facets of Retail software implementations by applying retail industry knowledge, specialised payment expertise, and Retail software functionality. Due to the global nature of OLR's business, employees may be required to travel as part of their job duties.
This position is remote; however, the candidate is required to be located in Portugal. Occasionally, office days for meetings, training, and company events might occur.
Essential Duties and Responsibilities:
Assist in the definition of project objectives, scope, processes, organization, timelines, and overall approachLead Business Impact Analysis (BIA) Session on POS and supporting OMNI applications (CRM, OMS, OB)Consider and define implementation and integration alternativesAct as a contact for the system functionality advice and provide coaching to the client business process team usersDefine system configuration requirements, identify gaps, and recommend system modifications and process changes to optimally satisfy business usersDocument functional requirements for modifications and support the design process for the clientEscalate project issues that cannot be resolved within your sphere of influence/authority to the Project Manager as neededSupport multiple customer development and deployment projects by consulting on best practices for payment transactions, providing technical assistance, and custom solutions based on requirementsWork with internal development teams to write customer-based functional requirements and support the development of new products and technologiesDesign hardware and software testing and evaluations for payment and tablet devicesProvide regular project updates to key stakeholdersCollaborate with business development and sales personnel to achieve technical support of the certification of payment by processors and consult on them to pre-sales customersMaintain a detailed knowledge of the functional capabilities and integration points of the Oracle Retail Xstore solution, as well as an in-depth understanding of payments and associated processesAssist with driving test plan definition, creation, and execution, as well as go-live assessments as neededLead/Support System Integration Testing (SIT) and User Acceptance Testing (UAT) with clients
Requirements
Understanding of Oracle Retail Xstore solution functional concepts, integration points, and functional application knowledgeDemonstrable record in successful large-scale package software implementationDemonstrable experience in the definition of business process definition and improvementWorking knowledge of the practices, procedures, and principles of project managementAbility to identify and proactively solve problems for Oracle Retail Xstore clientsStrong client negotiation and demonstrated consulting skillsUnderstands and demonstrates financial responsibility as related to the overall project budget and timelinesCapable of driving process improvementStrong interpersonal skills with the ability to influence; excellent verbal and written communicationAbility to work with clients to build a sense of shared ownership and minimize potential resistanceHigh degree of initiative, motivation, and problem-solving skillsAbility to be flexible and adapt to change in a complex global organizationProfessional approach when dealing with internal and external customersAbility to work collaboratively within a team environment to meet aggressive goals with multiple competing prioritiesMust be detail-oriented, analytical, and organized, as well as a self-starter with the ability to think creativelyAbility to maintain a positive attitude under stressful circumstancesAbility to maintain confidentiality when dealing with proprietary informationProficient with MS Office applications (Word, Excel, PowerPoint, Project)Payment industry experience in both payment software and securityExperienced in EMV standards and certification
Education and Experience:
Bachelor's degree in Computer Science, Electrical or Computer Engineering. Previous Implementation consulting or participation in large-scale integration projectsDemonstrated knowledge of web-based reporting tools5+ years of Oracle Retail Xstore-related experience5+ years of direct retail operations experience, preferably across multiple retail sectors
Benefits
Private Health InsurancePrivate Life InsuranceFlex Benefits monthly allowanceWork-from-home friendlyCoffee, Tea, and Water in the officeDifferent social events with a lot of foodGreat Collaborative environmentTraining and developingEmployer Benefits ProgramA Certified Great Place to Work
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