1GLOBAL - Seamless Connectivity, eSIM and IoT Solutions. Connect your people and devices instantly, anywhere with our connectivity solutions. Manage mobile devices and numbers globally for banks, enterprises & IoT. ( 1Global ) isn't just another tech company - it's a powerhouse in the world of telecommunications. With a network spanning 15 offices across 12 countries, we're the go-to choice for the globe's biggest enterprises and B2B2C customers. From cutting-edge eSIM solutions to reliable physical SIM cards, seamless data roaming, and innovative voice and SMS recording services, we're at the forefront of it all. But that's not all. We've recently unveiled a game-changer: ( BetterRoaming ). This brand-new venture is your ticket to hassle-free and budget-friendly international roaming. We're not just keeping up, we're setting the pace. As the price leader in over 70 countries and counting, our growth is nothing short of meteoric. We're gearing up to take our brand to even greater heights! The Role The Wholesale Operations Manager role reports directly into the COO. This role works day to day with the commercial Wholesale team, responsible for the establishment and management of relationships with mobile operators who provide 1GLOBAL with connectivity into our global core network from which we serve our consumer, IoT and enterprise customers. The Operations Manager for Wholesale will own the operational execution and monitoring of all mobile wholesale arrangements across 1GLOBAL. The role will work as the central point of contact with Operations, Customer Service, Engineering, Finance and Sales to ensure 1GLOBAL's connectivity footprint is used in the best commercial and customer centric way. This role will also build and oversee the delivery of key wholesale projects across the business. We are open to hiring for this role in Lisbon, Warsaw, and Madrid. What you will do: Managing roaming operations efficiently and effectively, in accordance with customer needs and financial objectives Directly collaborating with sponsored, MVNOs, and bilateral roaming partners to ensure an exceptional experience and address issues promptly, while promoting the integration of new technologies (e.g. VoLTE, 5G, IoT/M2M). Working with internal network teams and external technology vendors to monitor and constantly improve roaming experience. Act as SPOC for roaming escalations to bring order, structure, focused attention and additional resources to situations that require wholesale awareness and swift action. Responsible for roaming steering and OTA planning in line with financial targets. Together with commercial wholesale responsible for the analysis of traffic flows (Volumes) and underlying costs and revenues for 9 1GLOBAL MVNO and All international outbound roaming traffic to identify areas of underperformance, TAP/RAP, rating and pricing related issues. Ensure the implementation of cost saving actions by monitoring wholesale costs, providing change of steering recommendations based on pricing analysis/costs and monitor ongoing roaming discount and triggering commercial action before contract expiration. Manage relationship with Data Clearing house by acting as primary company contact. Ensure data flow integrity by monitoring the conversion between vendor/switch files into GSMA standard TD.57 files (TAP creation). Own wholesale operational projects like the introduction of fraud management solutions or steering automation initiatives across the company and with vendors. Be the bridge between Wholesale and Operational teams to ensure operational efficiency. Requirements What you will bring: Driven, resilient, capable of thriving in a super-fast paced environment Excellent operational and analytical ability Excellent communicator; highly organised; forthright; driven; energetic; robust; able to work independently without supervision. Ability to think creatively and strategically and translate strategic thinking into solid deliverables and plans Able to form strong relationships both with our partners and internally Strong understanding of the mobile sector and technology Experience in mobile wholesale (e.g. MVNO and or roaming) Previous experience in mobile network international roaming operations including managing operations is a plus Strong knowledge of Roaming standards, policies and practices Knowledge of roaming services (2G, 3G, LTE, VoLTE, 5G) plus LPWAN ( LTE-M, NB-IoT) Understanding of steering of roaming and wholesale billing Strong knowledge of Data Clearing processes: TAP & RAP (billing interfaces) Knowledge of GSMA standards Knowledge of Over the Air updates for steering changes. Benefits Why 1GLOBAL? Embarking on a journey with 1Global is an opportunity to be a part of a team that's shaping the future of telecommunications and technology. Your contributions will be valued, your ideas will be heard, and your career will soar to new heights: Pioneering Innovation: At 1Global, we're not just keeping up with industry trends, we're setting them. You'll be at the forefront of cutting-edge technology and telecommunications solutions. Global Impact: With offices in 12 countries and services reaching worldwide, your work has the potential to make a truly global impact. Diverse and Inclusive Culture: We're not just a team; we're a tapestry of diverse perspectives and backgrounds, woven together for a common purpose. Your unique viewpoint is not only respected but cherished. Professional Growth: We're committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement. Exciting Challenges: Our industry is dynamic and ever-evolving. You'll face new and exciting challenges that will keep you engaged and motivated. A Growing Brand: With our rapid growth, you'll be part of a company that's not just succeeding, but thriving. Great Benefits: We offer competitive compensation packages, comprehensive health insurances, and other perks to ensure our team members are well taken care of. 1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.
