col-wideJob Description:CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .Job DescriptionAsOffice Based Account Executive,you will be taking care of a specific portfolio of customers. You will be responsible for executing a local plan to protect existing customer revenue on the accounts; develop existing customer potential in line with the commercial policy and increase customer loyalty and satisfaction.Some of the main tasks of this job are:Annual budget– Existing business: Within an assigned Portfolio of small existing customers and contribute to business growthAccount Control:Ensure activity KPIs analyses and implement action planRevenue stream– Manage activities to meet budget targets and profitability levels and reinforce pool discipline with customers.Maintain continuity of business– participate in a smooth handover from sales, establish maintain relationships and service levels to ensure customer loyalty and satisfaction (NPS) and retain business.Process implementation with customers– Introduce existing customers to latest CHEP technology, policies and processes.What we look for:2-3 years experience in account managementSales/customer service in a service company where analysis and attention to detail are key success factorSubstantial phone service of customers as well as face to faceWorked with financial measures and KPIsWorked successfully in a matrix structureIT:M/soft Office programs CRMPersonal: Analytical, excellent listener, attention to detail, relationship builder, team player, excellent communicatorLanguages:English and Portuguese fluencyPreferred EducationBachelorsPreferred Level of Work Experience3 - 5 yearsHybrid RemoteWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
