Managed Services Coordinator

What you'll doTo assign, coordinate, and monitor the progress and flow of VBU Enterprise Solutions Managed Services team, assuring compliance with VBTS best practises and promoting a close cooperation with project management, customers, and external partners, to successfully deliver managed services within expected quality, budget, and SLAs (Service Level Agreements). Coordinates the workload, prioritization, and escalation with external partners (who provide Managed Services to Vodafone), to maximise the KPI Projects/Services Closed. Defines and negotiates with internal/external suppliers the workflow processes for the end-to-end Managed Services lifecycle on Enterprise Solutions, to assure a smooth rollout with clear roles and responsibilities in advance. Incorporates lessons-learned and suggests improvements to the Project Management and Managed Services processes, which increases efficiencies, success rate, or NPS. Works closely with other VBTS coordination teams (either internal or external) to achieve the best "end-to-end" outcome from Project Initiation to Project Closure. Works closely with VBU teams (, Pre Sales and Product Management) and Customer Operations, to launch and maintain VBU Managed Services portfolio.Who you areBSc or master's degree in engineering, computer sciences, or equivalent; Project Management or Service Management experience; Project Management or ITIL Certification;Technical experience on IP Networks, Cloud, or Security;Leadership and people agility, create connections with other teams and partners to promote effective collaboration and teamwork;Customer focused mentality and build relationships on- and off-project with relevant teams working in the same or different domain areas;Portuguese/English language proficiency.