col-wideJob Description:Passion.io's goal is to make the world more confident and passionate. We do this by empowering Creators to launch highly impactful mobile apps for a fraction of the cost. We are an international remote team of 70+ people, supporting 8,000+ Creators and 700k+ end-users from all over the world.We have an exciting opportunity for a Knowledge Base Manager to join our team! If you are an experienced professional with more than 2 years of experience managing a Knowledge Base in a SaaS environment - we would love to meet you!RequirementsMore than 2 years of experience managing a Knowledge BaseNative level written English skillsSaas experience of more than 1 yearAesthetic skills to create a Knowledge Base with high quality look and feelClear, succinct communicationYou are data led/drivenStrong leadership/collaborationPositive Problem solving abilitiesFluent in EnglishIt will be highly beneficial if you have experience with any of the followingExperience delivering trainingsExperience working with Product teamsExperience in the mobile app marketTech documentation skillsWhat you'll be working onOptimize Knowledge Base performanceOptimize the Knowledges Base's Contact Support formUnderstand any product knowledge gaps of the customer facing teamsDeliver trainings to the customer facing teams for new releases and product knowledge gapsUpdate the Knowledge Base based on team feedback with fast turnaroundEstablish the right leading metrics/KPIs to measure Knowledge Base performanceCollaborate across CS and other squadsBenefitsWork from anywhere and full flexibility. ?? Regular international gatherings in a cool venue somewhere even cooler. Our last trips brought us to Croatia, Portugal, and Greece. An autonomous/entrepreneurial work style where your success is measured by results (not time). The steepest learning curve you've ever experienced including regular career coaching sessions, internal and external training, coaching, and much more. We also support you with attending conferences, taking courses, and purchasing books. An open, honest, creative, and results-driven environment where your opinion is highly valued. Flexible equipment policy with a budget that renews every year. Co-working policy: If you prefer to work from a co-working space, we'll help pay for it.24 days of paid vacation plus 10 days of "Celebration Leave" that allows you to take the holidays off you actually celebrate (instead of the statutory holidays in the country you happen to live in). Paid parental leave: We offer a generous period of fully paid parental leave.
