Airbus is a global leader in aeronautics, space and related services. In 2019 it generated revenues of € 70.5 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world's leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide.
Our people work with passion and determination to make the world a more connected, safer and smarter place. Taking pride in our work, we draw on each other's expertise and experience to achieve excellence. Our diversity and teamwork culture propel us to accomplish the extraordinary - on the ground, in the sky and in space.
Founded in 2021, the Airbus Global Business Services (AGBS) unit will be contributing to Airbus' global success and play a vital role in Airbus' transformation journey in standardisation, harmonisation, digitalisation and automation of end-to-end processes (e.g.Procure to Pay) of all overhead functions. Our target is that siloed ways of working / processes will be a relic of the past within the AGBS. To drive such culture change we are looking for candidates with pioneering spirit that make data-driven decisions and take responsibility for the best outcome of their internal customers. All while embracing a spirit of problem-solving and living the Airbus values: Customer focus, integrity, respect, creativity, reliability and teamwork.
Our purpose defines why we exist: 'We pioneer sustainable aerospace for a safe and united world'.
responsabilidades chave
We are looking for HR support to join Airbus in our GBS. You will be giving support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide where we operate.
Some of your main tasks and responsibilities will include:
? Serve as the first point of contact for customers seeking technical assistance over the phone or mail
? Logging call / email activity in central Ticketing system repository
? Manage help desk software or ticket system and maintain it up-to-date
? Perform basic remote functional Troubleshooting to identify easy Root Cause analysis
? Stay up-to-date with updates related to the given product and being able to explain some high level feature in regards to the tool version
? Research questions on available resources (FAQ manual)
? Direct the customers to right available user guide/support when relevant
? Delegate any others topics to the second level support
competências
Fluent level of English;
1 to 3 years of experience;
Strong and ideally proven customer orientation mindset;
Knowledge on EHS (Environment, Health & Safety) regulations and compliance (plus);
Ability for structured working;
Strong team player with the ability to support and accompany change;
Capacity to improve, understand the big picture and end vision;
French &/or Spanish &/or German languages would be nice to have.
principais benefícios
? Diverse career opportunities within Airbus European core countries or in other regions around the world.
? A hybrid working model, allowing you to combine onsite and offsite work.
? A modern office at Parque das Nacoes , well connected to public transportation.
? A motivated and fun crew to grow and build and shape the GBS together.
? An intense and exciting onboarding experience.
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