It-Supportspezialist/In, It-Helpdesk-Mitarbeiter/In,1St-Level-Supporter/In

IT, ITIL, 1st-Level-Support, IT-Support, Mobile Device Management, Microsoft Windows, Anwendungsbetreuung, Hardware, Client Management, Application Programming Interfaces, Change Management, IT Service Management, Desktops, Incident Management CordenPharma is a leading provider for the development and manufacture of active pharmaceutical ingredients (APIs), excipients, finished dosage forms and packaging activities with more than 2,600 employees worldwide. With our services, we support pharmaceutical and biotech companies in the production of medicines with the primary goal of improving people's lives. Our network in Europe and the USA offers flexible and specialized solutions on five technology platforms Peptides, Lipids & Carbohydrates, Injectable, Highly Potent & Oncology; and Small Molecules. We strive to deliver the highest quality in all these areas for the benefit of patients. At the earliest possible date we are looking for a IT Support User Helpdesk / 1st Level Support (m/f/d) Plankstadt as of now full-time open-ended Your tasks Exciting task in 1st level support in incident / change management of the system environment in a dynamic and expanding company Maintaining and monitoring desktops, laptops, telephony and other hardware and software Procuring, installing, configuring, operating and maintaining hardware and software in accordance with Group guidelines Manage the client management environment Determine and implement IT security measures Collaboration in IT-relevant projects Collaboration with Group IT in the definition of IT solutions Conducting training courses for employees Your profile Experience in supporting end users Relevant professional experience with knowledge in the areas of Windows Client Management, MDM - Mobile Device Management, User Management, Application Management Initial experience with ITIL processes and an ITSM system desirable Very good communication in German and English What we offer you 30 days vacation Dynamic and exciting work environment A secure job in a high-investment company that operates in an environment that is less dependent on economic cycles Individual employee development and qualification Could this fit? If you enjoy working in a team and are interested in a varied area of responsibility, if it is natural for you to think and act beyond your own area, then you have come to the right place! Do you have any questions? Do you still have questions about your application, the job or other things? I'll be happy to answer them. Raphael Brandt E-mail: ******