3rd-Level-Support, Betriebssysteme, Informatik, IT, IT-Support, Konfiguration (JUNIOR) IT SUPPORT MANAGER (ALL GENDERS) Location / Region: Berlin Reference number: HQ-2285 RELEASES NEW ENERGY - YOUR COMMITMENT: You are our Berlin expert in IT support and are fully committed to providing first, second and third level support for our entire IT world. Service desk calls are not just calls for you, but exciting challenges that you tackle with precision and speed. Whether PC, notebook, smartphone or printer - you skillfully juggle everything and ensure that our devices are always in top form, whether remotely or on site. Installing and configuring software applications are part of your daily tasks. You not only ensure smooth processes, but also maintain an overview of client-side network support. You don't just analyze, you think ahead! You independently carry out requirements analyses and create not only technical specifications, but also lively documentation and training materials. You focus on innovative standards, processes and tasks. COMBINES PASSION WITH KNOW-HOW - YOUR PROFILE: You have successfully completed your training with a focus on computer science or a comparable field of study In your training or in the last 3 years, you have already acquired valuable practical knowledge in the field of IT support, especially in the topic domain You are now keen to put this to the test in a large, sustainable company You describe yourself as eager to learn and enjoy immersing yourself in new structures You are characterized by a goal- and customer-oriented way of working, are a strong communicator and enjoy working in a team You have very good MS Office and initial knowledge of the operating system Very good German and English skills round off your profile AND THIS IS HOW WE STRENGTHEN YOUR BACK: Arrival made easy: with the help of welcome training and an induction plan, we will introduce you to your new tasks in a structured way. A personal mentor will be on hand with help and advice. Progressing together: In a collegial atmosphere, we communicate openly, support each other and share our knowledge. We also promote your professional and personal development with further training opportunities. Your commitment pays off: We reward your commitment with fair remuneration based on international standards and made up of a fixed and a flexible component based on the achievement of targets. On top of this, you can expect capital-forming benefits, a company pension scheme and accident insurance. Work-life balance: The compatibility of family and career is very important to us. To ensure that you have enough time for your family outside of work, you are entitled to 30 days' vacation per year. Good for body and soul: A wide range of health offers from our Q.CARE program, e.g. flu vaccinations or check-ups, ensure that you stay fit - because the well-being of our employees is important to us. Mobile wherever you go: We offer you flexible working hours and the option of mobile working. Well-equipped, barrier-free offices and meeting rooms round off the overall picture. Other benefits: We offer you a subsidy for the Deutschlandticket, a Pluxee Benefit Card and a company bike. We don't just dream of a better future. We make it a reality together. A company with sunshine in its heart As a full-service provider of clean energy solutions, we not only supply private and commercial end customers with solar modules and systems as well as electricity storage systems, but also offer integrated services such as electricity contracts and power contracting to provide access to 100% clean electricity. The global center for technology, innovation and quality is located at our site in Thalheim. From our new office at Südkreuz in Berlin, we manage our sales and distribution as well as the further development of our services. HAVE WE PIQUED YOUR INTEREST?
