1st-Level-Support, 2nd-Level-Support, ITIL, IT, Digitalisierung, IT-Support Strengthen our team regardless of location (Eutin, Heide, Kiel, Kaltenkirchen or Schleswig) at the earliest possible date as a IT support/requirements manager (m/f/d) Part-time with 28.88 hours/week. The position is open-ended. The DRK Akademie SH, which is sponsored by the DRK-Landesverband Schleswig-Holstein e. V., is one of the largest providers of nursing training in Schleswig-Holstein with currently around 680 training places. The DRK Akademie SH is also involved in a wide range of further and advanced training and adaptation qualifications for nursing staff with foreign qualifications. Your tasks You will act as the first point of contact within our team for hardware and software problems (first and second level support). You will support our five locations of the DRK Akademie SH You will survey and analyse our operating processes and initiate improvements in the context of digitalization You translate our technical requirements into IT requirements (including the development of specifications) As part of the coordination of requirements and technical errors, you will coordinate with the central IT team in the DRK regional association You accompany and mediate during software implementation on site Your profile In addition to a completed apprenticeship as an IT specialist (m/f/d) for system integration or a comparable qualification, you have knowledge of network infrastructure management Ideally, you have basic knowledge of ITIL and experience in project management You have good communication and analytical skills at the interface between users (m/f/d) and IT colleagues (m/f/d) You are characterized by a strong ability to work in a team as well as confident independent action even in stressful situations You like to work very independently and on your own responsibility You have a good command of written and spoken German We offer you A fair overall package consisting of a flexible flexitime arrangement with the option of working from home and a collectively agreed salary with additional company pension scheme and special payment In addition to at least 29 days' vacation, Christmas Eve and New Year's Eve are also work-free Professional and personal development prospects through individual personnel development Good accessibility by public transport, support for job tickets and bike leasing Diverse company health management with additional external employee support in challenging life situations Various DRK employee benefits For information in advance, please contact Ms. Pichler-Hoffmann by e-mail: ******. Severely disabled applicants will be given preference if equally qualified. Get to know the DRK-Landesverband Schleswig-Holstein e. V. as an attractive employer on the Internet at www.drk-sh.de and www.drk-akademie-sh.de. Would you like to become part of our team? Then we look forward to receiving your application! Please send us your documents via our career portal. For information in advance, please contact Ms. Pichler-Hoffmann by e-mail: ******. Get to know the DRK-Landesverband Schleswig-Holstein e. V. as an attractive employer on the Internet at www.drk-sh.de and www.drk-akademie-sh.de. DRK-Landesverband Schleswig-Holstein e. V. Human Resources Klaus-Groth-Platz 1, 24105 Kiel
